Junior Account Manager — ShopeeFood (Fresh grads welcome!)
Shopee
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
About The Team
Manage and grow a portfolio of long-tail SMB merchants (non-key accounts) to increase activation, transaction volume, GMV/revenue, and participation in platform campaigns and initiatives. You’ll use high-volume outreach plus targeted personal engagement to activate merchants, improve performance, and keep them engaged.
Job Description
What we’re looking for — must-haves
Manage and grow a portfolio of long-tail SMB merchants (non-key accounts) to increase activation, transaction volume, GMV/revenue, and participation in platform campaigns and initiatives. You’ll use high-volume outreach plus targeted personal engagement to activate merchants, improve performance, and keep them engaged.
Job Description
- Send mass communications (in-app push, WhatsApp broadcasts, email) to inform merchants about onboarding, promotions, and product updates.
- Conduct targeted follow-ups via phone or personal WhatsApp messages to convert higher-potential merchants and resolve issues.
- Assist merchants with onboarding: guide sign-up, menu setup, and order handling until they are able to take orders independently.
- Monitor merchant activity daily and re-engage merchants with low or no transactions.
- Enroll merchants into relevant campaigns and run standard reactivation sequences.
- Maintain accurate records in the CRM after each contact and update merchant status.
- Produce weekly reports on portfolio performance, key issues, and suggested actions.
What we’re looking for — must-haves
- Positive can-do attitude with strong eagerness to learn, coachable, resilient and target-driven.
- Bachelor’s degree in any field. Business, Commerce or Marketing is a plus.
- Fresh grads or up to 1–2 years’ experience (sales, FMCG or telco preferred but not required).
- Interest in e-commerce and digital payments.
- Good presentation and basic business acumen.
- Comfortable working in a fast-paced, entrepreneurial environment.
- Excellent command of English, the ability to converse fluently in other languages (e.g.: Bahasa Melayu, Mandarin) to communicate with merchants from diverse backgrounds
- Flexible to work on-ground during peak periods or as business needs require.
- Competitive base salary plus performance incentives.
- On-the-job training and mentorship to grow your sales and account management skills.
- Real ownership and room to progress quickly within the team.
- Exposure to cross-functional projects and a fast-paced product environment.
- Be part of a high-impact team where your work directly grows the business.
- Fast career growth for those who deliver and show the right attitude.
- Supportive team culture focused on learning and outcomes, not just paperwork.
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