Key Account Manager, Mid-Market

Life at U Mobile

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At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

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Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

Job Summary

We’re looking for a results-driven Account Manager to manage and grow relationships with key clients across selected industries in Malaysia. You will be responsible for managing existing accounts, identifying new business opportunities and onboarding new customers to drive revenue growth for the organization.

You will be the primary point of contact for customers, building strong relationships, understanding their business needs, ensuring customer satisfaction and identifying upselling and cross-selling opportunities. You will also be responsible for acquiring new customers and developing new business opportunities within the assigned market.

The Day-To-Day Activities

• Develop and maintain strong, long-term relationships with existing and potential customers
• Manage and grow assigned accounts to achieve revenue and business growth targets
• Identify, prospect and onboard new customers / logos within the assigned industry or market
• Understand client needs and recommend relevant U Mobile telecommunication and digital solutions to meet business objectives
• Identify upselling and cross-selling opportunities within existing accounts
• Develop and execute account strategies to maximize customer value and revenue growth
• Negotiate contracts and close agreements to maximize revenue and profitability
• Collaborate with internal teams (sales, technical, product and customer support) to ensure seamless solution delivery and customer experience
• Monitor account performance and proactively address customer issues or concerns
• Stay updated on telecom industry trends, products, solutions and competitive landscape
• Identify opportunities for business expansion across both existing and new accounts
  
  

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, Marketing or a related field
• Proven experience in account management, sales or business development, preferably in the telecommunications, technology or related industries
• Added advantage – Strong understanding of telecom services such as mobile, broadband and enterprise solutions
• Proven ability to acquire new customers / logos and grow existing accounts
• Strong communication, negotiation and presentation skills, with the ability to engage customers and key decision-makers
• Ability to manage multiple accounts, prioritize effectively and work towards sales and revenue targets
• Proficient in CRM tools and Microsoft Office Suite
• Strategic thinker with strong customer focus, commercial acumen, analytical and problem-solving skills
• Positive, energetic and proactive with a strong drive to achieve business results
• Experience working with enterprise clients or government accounts will be an added advantage
  
  

What’s Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.