Key Account Manager (Sales Operations)

We are a Malaysian precision cutting tool manufacturer serving customers across international markets. We are seeking an experienced international sales professional to manage and grow selected overseas markets from our headquarters in Malaysia.

The role will cover assigned markets across Southeast Asia, the Middle East, Oceania, and other developing export markets. Overseas travel is expected where required for customer visits, distributor development, trade shows and business reviews.

The customer mix may include distributors, dealers, OEM customers and selected industrial end users.

Key Responsibilities

• Manage assigned overseas customers, distributors, dealers and selected OEM accounts.
• Develop new customer, distributor and channel opportunities in assigned markets.
• Follow up enquiries, RFQs, quotations, samples, tool tests, orders and repeat business.
• Coordinate with internal teams on technical clarification, costing, pricing, delivery and customer issues.
• Track open quotations, conversion status, lost reasons and next actions.
• Support distributor onboarding and development.
• Maintain accurate CRM/ERP records and sales pipeline updates.
• Provide regular updates on customer opportunities, distributor progress, market feedback and risks.
• Support sales and gross margin growth from assigned international markets.

Requirements

• Degree in Business, Marketing, Engineering, International Business, or a related field.
• Minimum 7–10 years’ experience in international sales, B2B industrial sales, distributor management, account management or technical commercial sales.
• Experience handling overseas distributors, dealers, OEM customers or B2B industrial accounts.
• Experience in manufacturing, engineering, machining, tooling, precision products, automotive, aerospace, electronics, metalworking or industrial products will be an advantage.
• Strong commercial sense, follow-up discipline and customer communication skills.
• Able to work with overseas customers and cross-functional internal teams.
• Able to understand technical product requirements at a practical level.
• Familiar with CRM, ERP, Excel, quotation processes and sales pipeline tracking.
• Good written and spoken English.
• Willing to travel overseas when required.