Key Accounts Coordinator

The Key Accounts Coordinator is responsible for the entire logistics cycle of company solutions to the assigned client. They lead the client’s account in a collaborative and integrated approach while ensuring that the client’s needs and expectations are met daily.

Key responsibilities and tasks

• Receive pre-alerts, concerns, complains, etc., from clients.
• Act as the main point of contact between key clients and internal team.
• Book, arrange and prepare for customers meetings (face to face / Skype / Web Meeting / etc).
• Perform business development visits & calls to appropriate contacts within existing and prospect customers, according to the agreed activity KPIs and sales processes.
• Prepare for bids, offers & RFQs, with full support from Sales Support, Projects Team, Management and the Business Development Unit, to ensure that we meet agreed customer deadlines respectively.
• Follow each customer interaction, to ensure complete and current client information, such as pipeline value, supply chains, decision makers, and all relevant record communications in general.
• Establish appropriate relationships and communicate with other key functional areas such as Road, Sea, Air, Operations, Finance, Sales Support etc.
• Directly responsible for all inbound and outbound cargo movement, through re-porting, coordination, and support where necessary.
• Peruse and ensure documents are under contract, incoterms rule, shipper, consignee, HS Code, ECCN, UN, license required, MSDS, etc.
• Ensure pre-alerts and documents are uploaded into Compass Tracking, Share Drive Folder, or other tracking or reporting platform.
• Always be solution driven and develop relationships with all stakeholders.
• Be proactive in dealing with urgencies, high priority shipments and situations.
• Compile and present monthly, quarterly, and annual KPIs presentations to respective internal and external clients.
• Ensure SOPs are updated, aligned, and adhered to.
• Develop sustainable method improvements.
• Always develop and maintain a continuous improvement mindset.
• Practice a lean and agile way of working.
• Follow HSSEQ guidelines and internal policies.

Customer Focus and Service

• Have a strong customer focus and a natural approach to customer care, communication, and customer retention.
• Perform customer follow-up giving the customers a professional service.
• Treat both external as well as internal customers with a high level of service and professionalism.
• Have excellent presentation skills.
• Have excellent influencing and negotiating skills, across cultures.
• Have detailed knowledge about global supply chains and the understanding of supply chains complexities.
• Have strong market awareness and knowledge.

Communication

• Have an outgoing role and must be able to communicate in a positive way with all stakeholders.
• Must be capable of adjusting your communication to the different types of personalities towards customers, business connections, Coordinators, and colleagues.
• Always communicate with respect.
• Through your communication you build trust.
• You are a team player.

Innovation and development

• You must be constantly aware of and open for developing your working procedures and competencies.
• Have focus on continuous improvements to improve results and more efficient working procedures.

Culture and strategy

• Loyal to Blue Water`s culture and the strategy.
• Active in strengthening the culture within BWS.
• Always follow the set goals and tactical plans from seniors and global management.
• You are expected to act safely at all times to ensure your own welfare and that of your fellow employees, on the basis of the defined health & safety targets and rules.
• Focus on continuously reducing Blue Water's environmental impact based on the defined environmental targets.

Planning

• Must focus on the set goals and priorities - and optimize your planning accordingly.
• Have a holistic approach – both in mind and action and looks for solutions being in the interest of Blue Water as a whole.
• Create structure and overview, juggle with many tasks and gather the trends.
• Create trust in your relationship with customers, business connections, Coordinators and colleagues.
• Always work in Blue Waters interest and what is best for the company.

IT tools

• Always make sure that you work efficiently with the outlined IT tools and the set procedures.

Qualifications and competencies

• Diploma in Logistics and Supply Chain Management
• Knowledge of Import and Export Customs Regulations
• Strong communication skills both written and oral
• Must be proficient in Microsoft Office
• Knowledge in Freight Forwarding would be an asset
• Complete understanding of BWS value
• Ability to communicate and manage in a respectful yet efficient manner
• Strong communication skills both written and oral.

Personal attributes

• A team player who actively contributes to their group in order to complete tasks, meet goals or manage projects.
• Honesty, Integrity, and Reliability;
• Be able to boost the team’s morale and motivate for better productivity
• Highly developed Delegation and Empowerment capabilities;
• Proven decision-making capabilities;
• Ability to represent the Company at all levels and to build strong client and customer relationships.
• Creativity and Innovation;-
• Commitment and Passion;
• Exceptional oral and written communication skills;
• Physically capable of national/international travel and safely accessing operating sites

An exciting opportunity

We offer you an exciting opportunity to work in a team of motivated and qualified specialists, in a company with a high focus on employees and a unique culture.

Ready to take the next step in your career? Apply now.

Only shortlisted candidates will be contacted.

Blue Water Shipping is an equal opportunity employer and encourages qualified professionals to express their interest.

For this role, visa sponsorship is not available.

What we do – Together we create solutions

Blue Water is a global provider of all logistics services in modern supply chain management. The company was founded in 1972 in Denmark, and today, Blue Water has over 2,700 employees at 80 offices worldwide. Every Blue Water office combines a strong global network with local expertise, and the company operates in various dedicated business segments.