Lufthansa Group Duty Manager- Kuala Lumpur

Lufthansa


Date: 4 hours ago
City: Sepang
Contract type: Full time
Ensure seamless passenger experiences, manage teams, resolve challenges, and uphold safety standards. Be the driving force behind our world-class service and play a pivotal role in keeping our flights on time and our customers happy. Elevate your career with Lufthansa!

Tasks

Your main tasks include, among others:

  • Overseeing daily airport operations, ensuring service excellence, operational efficiency, safety, and regulatory compliance
  • Leading front line operations and coordinating ground handling activities
  • Ensuring premium customer service and adherence to service standards
  • Monitoring flight operations, special passenger handling, and operational processes
  • Managing service providers and driving quality and performance improvements
  • Supporting station administration, audits, reporting, invoicing, and cost control
  • Promoting safety, security, emergency response readiness, and compliance with operator requirements
  • Supervising staff, preparing duty rosters, and supporting training activities when assigned
  • Maintaining effective communication with passengers, authorities, suppliers, crew, and internal stakeholders
  • Reporting operational irregularities and ensuring timely completion of required reports
  • Deputizing the Station Manager as delegated and supporting overall station objectives

Requirements

The ideal candidate should meet the following requirements:

  • High School Diploma or GED is required
  • Minimum 2–3 years of professional work experience, including at least 1 year of demonstrated experience in airport ground operations
  • Previous leadership or team supervision experience is desired
  • Must possess a valid legal work permit for Malaysia
  • Strong customer service orientation with a passion for delivering service excellence and maintaining high service standards
  • Excellent communication skills with strong command of English (written and spoken) and proficiency in the local Malay language
  • Willingness to travel when required
  • Must possess a valid driver's license

We kindly request that all applicants submit a CV/Resume and Motivation Letter with their application for this position. Thank you!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Lufthansa Group Station Manager- Kuala Lumpur

Lufthansa, Sepang
4 hours ago
Oversee airport operations, ensure top-tier service, and inspire your team to deliver seamless travel experiences. Join a global aviation leader and take your career to new heights—apply today to make a real impact at Lufthansa!TasksWhat you'll do:Lead airport station operations, ensuring safety, security, service quality, regulatory compliance, and on-time performanceDrive customer-centric service delivery, premium passenger handling, complaint resolution, and operational...

Halal Executive

Marriott International, Inc, Sepang
1 week ago
Additional Information Job Number26063884 Job CategoryFood and Beverage & Culinary LocationPutrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia, 62502 ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY The Halal Executive in a hotel environment is responsible for ensuring full compliance with halal certification requirements across all food and beverage operations, including kitchens, banquet services, and storage areas....

Business Analyst & Control Manager

ACCA Careers, Sepang
3 weeks ago
The Business Analyst & Control Manager will play a crucial role in overseeing financial operations and ensuring compliance within the Accounting & Finance department. This position is ideal for individuals looking to contribute to the success of a leading company in the manufacturing sector.Client DetailsThe company is a large organisation operating within the manufacturing sector, known for its commitment to...