Lufthansa Group Duty Manager- Kuala Lumpur
Lufthansa
Date: 2 weeks ago
City: Sepang
Contract type: Full time
Ensure seamless passenger experiences, manage teams, resolve challenges, and uphold safety standards. Be the driving force behind our world-class service and play a pivotal role in keeping our flights on time and our customers happy. Elevate your career with Lufthansa!
Tasks
Your main tasks include, among others:
The ideal candidate should meet the following requirements:
Tasks
Your main tasks include, among others:
- Overseeing daily airport operations, ensuring service excellence, operational efficiency, safety, and regulatory compliance
- Leading front line operations and coordinating ground handling activities
- Ensuring premium customer service and adherence to service standards
- Monitoring flight operations, special passenger handling, and operational processes
- Managing service providers and driving quality and performance improvements
- Supporting station administration, audits, reporting, invoicing, and cost control
- Promoting safety, security, emergency response readiness, and compliance with operator requirements
- Supervising staff, preparing duty rosters, and supporting training activities when assigned
- Maintaining effective communication with passengers, authorities, suppliers, crew, and internal stakeholders
- Reporting operational irregularities and ensuring timely completion of required reports
- Deputizing the Station Manager as delegated and supporting overall station objectives
The ideal candidate should meet the following requirements:
- High School Diploma or GED is required
- Minimum 2–3 years of professional work experience, including at least 1 year of demonstrated experience in airport ground operations
- Previous leadership or team supervision experience is desired
- Must possess a valid legal work permit for Malaysia
- Strong customer service orientation with a passion for delivering service excellence and maintaining high service standards
- Excellent communication skills with strong command of English (written and spoken) and proficiency in the local Malay language
- Willingness to travel when required
- Must possess a valid driver's license
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Additional Information
Job Number26076324
Job CategoryFood and Beverage & Culinary
LocationIOI Resort City, Sepang Utara, Selangor, Malaysia, 62502
ScheduleFull Time
Located Remotely?N
Position Type Management
職位概述
負責廚房日常運作的總體成功。透過親自執行任務展示烹飪技能，同時領導員工並管理所有與餐飲相關的職能。努力持續提高客人和員工的滿意度，同時維持經營預算。監督所有廚房區域，以確保提供始終如一的優質產品。負責指導和培養員工，包括直屬下屬。必須確保滿足衛生和食品標準。
求職者個人資料
教育和經驗要求
高中文憑或高中同等學歷 (GED)；4 年廚房、餐飲或相關專業領域工作經驗。
或者
在經認可的大學取得烹飪術、酒店和餐廳管理或相關專業的兩年制學位；2 年廚房、餐飲或相關專業領域工作經驗。
核心工作活動
確保滿足烹飪標準和責任
管理廚房輪班運作，並確保遵守所有餐飲政策、標準和程序。
每週估計日常備餐需求，且每天向廚房人員傳達備餐需求。
協助行政總廚處理所有廚房運作和備餐。
定期準備和烹飪或為特殊客人或場合準備和烹飪各種類型的食品。
開發、設計或創建新的應用、想法、關係、系統或產品，包括藝術貢獻。
協助確定應如何呈現菜肴，並進行裝飾性美食展示。
維護食品採購、接收和儲存標準。
確保符合食品處理和衛生標準。
在必要時履行廚房管理人員和員工的所有職責。
認可優質的產品、展示和風味。
確保遵守所有適用的法律法規。
遵循所有食品的適當處理方法和溫度。
操作和維護所有部門設備並報告故障。
檢查生熟食品的品質，確保符合標準。
領導廚房運作
監督和協調備餐廚師和工作人員的活動。
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鼓勵和建立團隊成員之間的相互信任、尊重和合作。
樹立榜樣，示範適當的行為。
保持員工的工作效率水準。
確保員工瞭解期望和因素。
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