Marketing & Communications Manager

‘Find your Shangri-La at Shangri-La Rasa Ria, Kota Kinabalu.’ We do not merely work—we weave joy and wonder into the everyday. We invest deeply in our people, supporting them as they pursue their passions while creating moments of joy for our guests, all wrapped in the care of our growing Shangri-La family.

At Shangri-La Rasa Ria, Kota Kinabalu, we believe our people are our greatest asset. We prioritize your growth by offering exceptional learning opportunities, career advancement pathways, and a supportive work environment that feels like family. Our commitment to honour, respect, and inclusivity ensures every colleague feels valued and empowered to thrive.

As a preferred employer, we provide competitive work benefits, equal opportunities, and comprehensive training programs to help you reach your full potential. From internal promotions to recognition initiatives, we ensure every team member is set up for success and acknowledged for their contributions.

Nestled along the stunning coastline of Sabah, our resort offers more than just a workplace. With 494 guest rooms, a 64-acre nature reserve—the Rasa Ria Reserve—home to wildlife like long-tailed macaques and slow lorises, and an 18-hole championship golf course with breathtaking views of Mt. Kinabalu (a UNESCO World Heritage site), we inspire a deep connection and joy to nature, purpose, and community.

Joining Shangri-La Rasa Ria is more than a career move—it’s an opportunity to be part of a legacy of excellence, sustainability, and heartfelt hospitality. Together, we strive to create unforgettable moments of joy for our guests and joy of growth for our people.

We're looking for an experienced Marketing & Communications Manager required for our Sales & Marketing Division.

The Marketing & Communications Manager reports to the Director of Sales & Marketing and dotted line to General Manager. The position has the primary responsibility of the Digital & Marketing efforts to support revenue generation, brand engagement, and sales strategies for the Resort. This includes the implementation and execution of marketing strategies that achieve the goals related to the ideal market mix, brand status, e-direct, advertising, social media and brand marketing efforts. The goal is to drive revenue in all segments. The position is accountable for the implementation of Brand Packages and Practices, and the successful execution of special events and promotional programs at the resort.

Under the guidance and supervision of the DOSM and within the limits of established hotel policies and procedures, he/she promotes good quality and positive communications to promote and enhance the image of the hotel. In addition, he/she enhances the awareness of Shangri-La brand as one of the world’s finest hotel groups amongst target audiences as defined in the hotels and group’s strategic marketing and communication plan.

Requirements

• Minimum 5 years’ extensive experience in marketing, public relations, or communications, preferably in the hospitality industry.
• Bachelor’s degree in marketing, communications, business, or related fields
• Fluent in oral and written English, local dialects, and Mandarin is an advantage.
• Strong leadership, strategic thinking, and analytical skills.
• Excellent communication, negotiation, and presentation abilities.
• Proficiency in digital marketing, content creation, and social media management.
• Strong network with media, influencers, and key industry players.
• Drive for revenue and profit growth.
• Creative, passionate and leads by example.
  
  

Interested candidates may apply and attach their Curriculum Vitae before 20 August 2026.