Next Gen Consumer Specialist

Job Description

This role is for a Product Owner who enjoys turning complex challenges into simple, meaningful experiences. You’ll work across design, engineering, and business teams to deliver high-impact customer journeys while helping transition a large-scale consumer platform into its next generation.

If you’re motivated by ownership, real-world impact, and the chance to grow into broader product leadership, this role gives you the platform to do exactly that.

Responsibilities

Product Ownership & Delivery

• Own end-to-end delivery of assigned consumer app journeys, from problem definition to release.
• Translate customer and business needs into well-defined user stories and prioritised backlogs.
• Lead sprint planning, grooming, UAT, and release readiness with cross-functional teams
  
  

Customer Journey & Experience

• Drive intuitive, user-centric experiences across key journeys such as onboarding, login, account management, and service management.
• Work with designers to ensure clarity, usability, and progressive disclosure within journeys.
• Continuously refine experiences using customer feedback and behavioural insights.
  
  

Platform & Legacy Collaboration

• Manage dependencies across backend systems, middleware, and legacy platforms during transition to next-gen architecture.
• Balance short-term stability with long-term improvement, making pragmatic trade-offs when needed.
• Support migration and co-existence phases between legacy and new consumer apps.
  
  

Cross-Functional Collaboration

• Partner closely with engineering, QA, design, operations, and business stakeholders.
• Communicate clearly on scope, risks, dependencies, and delivery progress.
• Support incident and issue resolution by providing product context and prioritisation.
• Manage dependencies across backend systems and middleware.
  
  

Data & Continuous Improvement

• Use analytics, customer feedback, and operational insights to identify pain points and opportunities.
• Track outcomes and refine priorities based on impact and learning.
  
  

Requirements

• Bachelors degree or equivalent in a related discipline.
• 5-8 years of experience as a Product Owner or Product Manager on digital consumer products.
• Strong understanding of mobile app delivery and agile practices.
• Comfortable working in complex environments with multiple systems and stakeholders.
• Clear communicator with strong ownership mindset.
• Able to balance customer value with delivery and operational realities.
  
  

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.