Officer, Handling

DHL Global Forwarding


Date: 2 weeks ago
City: Malacca
Contract type: Full time
Job responsibility:


  • Manage customer enquiries on shipments and provide timely updates.
  • Coordinate import/export shipments, including documentation and billing.
  • Ensure compliance with customer SOPs, customs requirements, and company procedures.
  • Liaise with customers, internal teams, and branches to support smooth operations.
  • Handle customer complaints and resolve issues promptly.
  • Monitor daily operations (e.g., truck movements, shipment status).
  • Prepare required reports and support KPI achievement.
  • Support Station Manager and perform other assigned operational duties.


We are expecting the incumbent to meet these requirements:


  • Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field.
  • Min 1 year and above of experience in freight forwarding / logistics (Air Freight preferred).
  • Knowledge of import/export procedures and customs clearance is an advantage.
  • Strong communication and customer service skills.
  • Good coordination and problem-solving abilities.
  • Able to work in a fast-paced environment and meet deadlines.
  • Proficient in MS Office (Excel, Word).
  • Detail-oriented and able to multitask effectively.
  • This position is located at Taman Malim Jaya, Melaka.


We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.

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