Officer, Order to Cash (6-months leasing)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities .


Objectives of the Position

• The primary function of this role is to provide efficient order management, manage interfaces with customers for order to cash processes and provide improvements to supply chain management.
• Effectively communicate and resolve order issues with customers and sales in India.
• Responsibility of placing replenishment purchase order to supply source and monitor the delivery schedule
  
  
  

Main Areas Of Responsibilities

• Manage Master Data maintenance process to ensure effective order management and the End-to-End order process by proactively collaborating with multiple functions.
• Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management.
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
• Support Credit Management, Billing and Accounts Receivable Follow-up.
• Issuing tax invoices for month end closing.
• Handle customer complaints in BASF’s available system (Non-Conformance Management, tNPS) and actively communicate status, investigation results, corrective actions to customers to ensure on time closure for non product quality related complaints. Capture customer expectations / requirement and feedback to the business team.
• Ensure that all operations are carried out in compliant with business rules, internal standards, and local government regulations.
• Report any areas of concern immediately to OTC Team Lead Manager; Business Management
• Provide order status report and monitor customers’ order placement against sales forecast and Joint customer call to customers in case of request by sales team as sales supporter.
  
  
  

Job Requirements

• Bachelor degree in business administration or familiar areas
• Experience in customer service in an international company for more than 2 years or relevant work experience in SCM/sales/controlling
• Chemical industry background preferred
  
  
  

Technical & Professional Knowledge

• Experience in using ERP systems such as SAP (at least intermediate level)
• Experience with data analytics or reporting systems (e.g. PowerBI) is a plus.
• Understanding of end-to-end OTC process Possess excellent communication, and interpersonal skills
• Good proficiency in English, Hindi language skills is a plus
• Proactive, can work independently and in teams
• Willingness to adapt to Indian working time (10am-7pm MY time)