Onshore Regional - Network, security, Telecommunications Engineer [Gurun]

Make an impact with NTT DATA

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NTT DATA Malaysia is seeking a skilled Onshore Regional - Network, security, Telecommunications Engineer based in Gurun to provide advanced technical support for enterprise clients. The successful candidate will be responsible for onsite operations, troubleshooting, and maintenance of LAN, WAN, Wireless, IP Telephony, Audio Visual systems, Firewalls, Building Security Systems, and Telecommunication Infrastructure, ensuring high availability and service quality in line with agreed SLAs.

This role requires strong technical expertise, hands-on onsite support experience, and effective collaboration with Level 3 teams, vendors, and customer stakeholders.

Key Responsibilities

Technical Support & Operations

• Provide Level 2 onsite support for network and infrastructure technologies including:
• LAN, WAN, and Wireless Networks (Cisco Router, switches, WLC and access points) (Aurba WLC and access points)
• IP Telephony and Unified Communications (Cisco Webex CC)
• Audio Visual (AV) and Video Conferencing systems (Polycom and other)
• Firewalls and basic network security components (PaloAlto)
• Building Security Systems (CCTV, access control, alarm systems)
• Pervasive wireless, Telecommunication systems and structured cabling
• Perform fault isolation, troubleshooting, and root cause analysis for incidents and service degradations
• Execute network changes, migrations, upgrades, and installations as per change management processes
• Support planned maintenance activities and emergency restoration efforts
  
  

Incident, Problem & Change Management

• Handle and resolve incidents and service requests within SLA timelines
• Escalate complex issues to Level 3 or vendors with proper documentation and technical analysis
• Participate in problem management investigations and preventive actions
• Adhere to ITIL-based processes for incident, problem, and change management
• Customer & Stakeholder Engagement
• Act as an onsite technical representative for NTT DATA at customer locations
• Communicate clearly with customers regarding issue status, resolution progress, and service impact
• Support service reviews, audits, and onsite inspections as required
• Documentation & Reporting
• Maintain accurate technical documentation, runbooks, and network diagrams
• Update incident records, change logs, and asset information in ticketing systems
• Contribute to knowledge base articles and standard operating procedures (SOPs)
  
  

Required Skills & Qualifications

Education & Experience

• Diploma or Bachelor’s degree in Information Technology, Engineering, or related field
• 3–5 years of hands-on experience in onsite network / infrastructure support in enterprise or managed services environments
  
  

Technical Skills

• Solid understanding of:
• LAN, WAN, and Wireless networking concepts
• IP Telephony and VoIP fundamentals
• AV and video conferencing technologies
• Firewall fundamentals and basic security principles
• Building security and surveillance systems
• Telecommunication systems and cabling standards
• Experience with network troubleshooting tools and methodologies
• Familiarity with enterprise environments and SLA-driven support models
  
  

Tools & Processes

• Experience using ITSM / ticketing tools (e.g., ServiceNow or equivalent)
• Understanding of ITIL processes and operational best practices
• HSE processes
  
  

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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