Operation Support, Last Mile

Return Pickup (RPU)

• Ensure reporting and monitoring comply with RPU objectives.
• Ensure all return pickup comply to the SOP
  
  

FSR (Fantastic Service Recovery)

• Make sure all FSR cases settle within the timeline according to the target set
  
  

POD/POP deductions

• Provide report deductions and coordinate justifications with relevant stakeholders.
  
  

Others

• Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
• Participate in quality, safety and GDPMD related programs such as training, campaign and others.
• Working closely with station staff and all other stakeholders.
• Assist in all other tasks given by the superior.
• Provide support to other administrative functions within the department as required.
  
  

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
• Required language(s): Bahasa Malaysia, English.
• Proficient in Microsoft Word/Excel.
• Any prior working experience will be greatly advantageous
• Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.
  
  

RM2,000 - RM2,200 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.