Operations Manager 3PL

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Location : Pelabuhan Tanjung Pelepas, Gelang Patah, Johor.

Role Overview

We are seeking an experienced and results-driven Operations Manager to lead and oversee end-to-end warehouse and logistics operations. This role is responsible for ensuring operational efficiency, cost control, service quality, and continuous improvement across all logistics activities.

Key Responsibilities

Operational Leadership

• Lead overall warehouse and logistics operations to ensure efficiency, cost-effectiveness, and high service quality

• Oversee inbound and outbound logistics, storage, and distribution activities

• Ensure all operations are performed in compliance with company SOPs, safety standards, and regulatory requirements

• Take full ownership of operational performance across all functions

Performance & KPI Management

• Drive operational performance, productivity, and achievement of KPIs

• Prepare and monitor monthly performance reports and key metrics

• Identify operational gaps and implement improvement initiatives

• Continuously optimize processes to enhance efficiency and reduce costs

People & Resource Management

• Manage workforce planning, scheduling, and resource allocation

• Lead, coach, and supervise warehouse staff to maintain productivity and discipline

• Develop a high-performance team culture with strong accountability

Inventory & Process Management

• Ensure accurate inventory control and stock management

• Optimize warehouse layout, space utilization, and workflow efficiency

• Coordinate inbound/outbound activities to meet operational timelines

Compliance & Safety

• Ensure compliance with safety, regulatory, and company standards

• Implement and enforce operational and safety procedures

• Proactively identify risks and implement mitigation plans

Continuous Improvement

• Lead continuous improvement initiatives across logistics and warehouse operations

• Identify opportunities for automation, cost savings, and process enhancement

Requirements

Experience

• Minimum 8–10 years of experience in logistics and warehouse management (for senior-level role)

• At least 5–8 years of hands-on warehouse operations experience with supervisory responsibilities

Skills & Competencies

• Strong leadership, people management, and decision-making skills

• Proven ability in strategic planning and operational execution

• Solid understanding of warehouse processes, inventory control, and logistics systems

• Strong analytical skills with experience managing KPIs and performance metrics

• Excellent problem-solving and continuous improvement mindset

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com