Order Management Associate - Apac

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you interested in serving global customers while using your German language skills? Do you like solving problems to gain customer satisfaction?

The Customer Service Representative is responsible collaborating cross-functionally to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement.

This position is part of the Customer Service / Commercial Operations Team and will be located in Petaling Jaya, Malaysia.

In This Role, You Will Have The Opportunity To

• Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
• Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
• Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
  
  

The Essential Requirements Of The Job Include

• Excellent written and verbal communication skills.
• Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.
  
  

It would be a plus if you also possess previous experience in:

• SAP or equivalent systems / Microsoft office proficiency.
• Experience in customer service or customer facing role and/or working in a cross functional environment with departments such as sales, shipping, engineering, etc.
• College degree or college coursework
  
  

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.