Outlet Manager

AirAsia


Date: 2 weeks ago
City: Sepang
Contract type: Full time
Key Responsibilities:
Operations Management:
  • Oversee daily operations to ensure smooth functioning of Santan cafes and restaurants.
  • Ensure timely preparation and delivery of food while maintaining quality standards.
  • Monitor and manage inventory levels to ensure accurate stock management and minimise wastage.
  • Support Grab & Go activation at terminals, including push cart operations.
Revenue and Profitability:
  • Drive initiatives to achieve revenue targets and maximize profitability.
  • Implement cost-control measures to reduce operational wastage and optimize resource utilization.
  • Analyze financial reports and operational data to identify areas for improvement.
Team Leadership and Optimisation:
  • Manage rosters and optimise staff allocation to ensure eff icient manpower utilization for FOH operations.
  • Train, mentor, and motivate team members to maintain high performance and morale.
  • Conduct regular performance reviews and provide constructive feedback to crew members.
  • Coordinate with finance and people departments on operational expenses (petty cash) and overtime claims.
  • Manage staff for Grab & Go push carts, including scheduling, running shifts when needed, supporting recruitment, and ensuring team adherence to operational standards.
Compliance and Standards:
  • Ensure strict adherence to Standard Operating Procedures (SOPs) and hygiene standards.
  • Conduct regular audits to maintain compliance with health, safety, and sanitation regulations.
  • Address and resolve any operational or compliance issues promptly.
Customer Satisfaction:
  • Monitor customer feedback and implement improvements to enhance the dining experience.
  • Ensure all customer concerns are addressed promptly and eff ectively.
  • Oversee food quality and customer service standards for Grab & Go operations.
Skills Required:
  • Excellent verbal and written communication; strong leadership skills.
  • Financial acumen for budget development and monitoring.
  • Solid analysis, problem-solving, influencing, and negotiating abilities.
  • Time and project management skills, with flexibility for travel.
  • Proven ability to lead, motivate, and develop an operations team in the food and beverage sector.
Requirements:
  • Degree in Business Management, Hotel Management, or related field.
  • At least 5 years of operational experience within the food and beverage industry.
  • Meticulous and well-organized, with strong proficiency in Microsoft Excel, Google Sheets, and other accounting tools.
  • Proven track record of collaborating eff ectively with teams and successfully managing projects.
Additional Responsibilities (Grab & Go):
  • Manage staff , scheduling, and shift operations for push carts at terminals.
  • Support recruitment and onboarding of Grab & Go team members (“troopers”).
  • Ensure stock ordering aligns with sales targets while maintaining food quality.
  • Drive sales and operational eff iciency for Grab & Go activation initiatives
Requirements and Qualifications

  • Experience: Proven experience in F&B management is a star point. We value leaders who have a track record of managing teams and hitting financial targets.

  • Hospitality Background: Fresh graduates with a strong hospitality background and exceptional leadership potential are welcome to apply.

  • Technical Skills: Strong understanding of P&L management, labor laws, and inventory software.

  • Mindset: Must possess a "willing to learn" attitude and a beginner mindset—always looking to improve despite your experience level. Must be exceptionally resilient under pressure.

  • Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.

  • Food Handler Training (FHT): Must possess FHT certification or be willing to complete it within the first month.

  • Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.

  • Character: We look for decisive, fair, and inspiring leaders who lead with integrity and a positive, solution-oriented attitude.


We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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