Principal Engineer, SAP OTC

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose Of The Role

The SAP OTC Principal Engineer will work with business stakeholders to define requirements through research and fact-finding, and will develop or modify moderately complex design, ensuring changes do not impact existing system functionality. He/she will provide support and enhancements to existing functionality within the various system environments which may include design and implementation of new functionality.

This also includes interacting with end-users to understand requirements, prototyping, functional specification development, data mapping and setting of configuration tables, documenting configuration and end-user procedures, and conducting end-user training. His/her major responsibilities are working on support incidents, change requests and approved prioritized enhancements. He/She should follow existing management procedures.

He/She is responsible for preparing and maintaining required documentation, including, but not limited to configuration documentation, business procedures, and training documentation. He/She is responsible for undertaking small integration projects that cross functional areas. He/She participates in medium to large projects that cross functional areas in roles relating to configuration of defined requirements and testing.

For SAP OTC Application Support, He/She can troubleshoot issues and provides appropriate resolutions on the production environment. He/She is handling user inquiries and answering how-to questions. He/She is responsible for completing routine and maintenance requests. He/She tracks, resolves and closes service tickets per agreed service level agreements. Ability to support the functions to translate with bots’ automation.

What You’ll Do

Identify business needs, systems and requirements

• Leads in identifying business needs and system requirements
• Leads in the in-depth analysis of the business requirements and systems specifications
• Conduct feasibility studies on proposed solutions
• Provide analysis to support the development of business cases
• Support the preparation of proposals for modified or replacement systems
• Conduct analysis on the risk and benefits for the proposed solutions
  
  

Analyse systems and propose solutions

• Analyse systems and processes to identify enhancement opportunities to resolve system gaps
• Evaluate the ability of an existing system to support proposed changes and identify systems deficiencies and performance gaps
• Ensure proposed solutions and/or enhancements are aligned with user needs and requirements
• Identify and conduct feasibility analysis of proposed solutions and/or enhancements to systems
• Prepare proposals for proposed solutions and/or enhancements to systems
  
  

Design process model and authorization

• Document the new process and steps in the company’s modelling tool in accordance to the approved solution.
• Coordinate the required authorizations to the SAP Authorization and ABAP Team
  
  

Configure the system

• Document configuration in accordance to the approved solution
• Configure the SAP SD/TM system as documented
• Manage the transport request for the configuration
• Peer reviews configurations and transports of other team members
  
  

Develop functional specifications

• Leads in translating business requirements into functional specifications
• Document specifications and interfaces between legacy and new systems, and systems enhancements and detailed specifications
  
  

Manage the implementation of new solutions and/or enhancements

• Act as the liaison between users and SAP ABAP Team throughout the solution implementation cycle
• Develop test plans and test cases
• Support users on change control and systems updates and escalate issues to relevant team members for resolution
• Document post-test evidence of expected results or defects
• Coordinate training for new users
• Prepare progress reports and training documents
• Develop technical documentation of the design documents, coding documents and user manuals
• Coordinate User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan
• Ensure adherence to project plan to ensure deliverables are completed on time and in accordance with user and system requirements
  
  

Support on the activities and Computer System Validation documentation deliverables

• Assist on CSV ES/ER Risk Assessment and Functional Risk Assessment
• Create User Requirement Specification
• Create Data Migration Plan and Report
• Create Traceability Matrix and User Training Records
• Create SOPs for operational and retirement phases
  
  

Supports production incidents and requests

• Actively address the open incidents in the SAP SD/TM Support queue and ensure detailed updates, follow-up and resolution and closure as per agreed service level agreement.
• Assist business users on inquiries regarding the execution of order to cash and transportation processes.
• Complete routine and maintenance requests as per agreed service level agreement
  
  

Improves and optimize current process and solutions

• Analyse and Identify opportunities that could improve process, system performance and cost efficiencies.
• Prepare proposals for process improvements and optimizations.
  
  

Must-Have

• Experience: 8–12+ years of hands-on functional architecture and configuration experience in SAP SD, with a proven track record leading at least >4 full lifecycle global/regional implementations.
• Proven ability to lead cross-functional teams and drive complex integration and automation initiatives from conception through production deployment.
• Ability to influence decision-making and provide technical leadership in architecture reviews, design discussions, and strategic transformation programs.
  
  

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.