Process Analyst (Korean Speaking) – Order to Cash (O2C)

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Key Responsibilities

Your role and responsibilities

Accounts Receivable & Cash Application

Process, post, and reconcile customer payments and cash receipts.

Prepare journal entries and perform account reconciliations.

Investigate and resolve unapplied, misapplied, or unidentified cash receipts.

Analyze receivable accounts and support audit preparation activities.

Perform Sales vs. Payment Reconciliation to ensure accurate matching of customer payments against invoices and timely resolution of discrepancies.

Banking & Payment Operations

Maintain accurate transaction records in SAP ERP.

Monitor customer account status and cash application performance against key metrics.

Ensure accurate allocation and settlement of customer payments.

Customer Master Data & Credit Management

Create and maintain customer master records in ERP systems.

Perform credit analysis and assign appropriate credit limits.

Monitor dunning processes and customer credit exposure.

Manage account blocking and unblocking activities in accordance with company policies.

Process Excellence

Drive cash application automation and increase touchless cash settlement.

Build and leverage reports for account analysis and performance monitoring.

Simplify processes, improve operational efficiency, and reduce process complexity.

Support change management and continuous improvement initiatives.

Ensure adherence to SLAs, compliance requirements, and internal controls.

Required Qualifications

Required technical and professional expertise

• Commerce graduate, Accounting, Finance, or a related field.
• 3-6 years of experience in Order-to-Cash (O2C), Accounts Receivable, Cash Application, or Credit Management.
• Strong understanding of accounting principles, reconciliations, and payment processing.
• Experience managing cash application metrics and driving operational improvements.
• Proven expertise in automation, process optimization, and account analysis.
• Experience collaborating with customers, Sales, and Finance teams to achieve business goals.
  
  

Preferred Skills

Preferred technical and professional experience

• Proficiency in MS Office Suite, particularly Excel.
• Experience with SAP S/4HANA, or similar financial systems.
• Strong analytical, reporting, and problem-solving skills.
• Ability to manage multiple priorities and work under tight deadlines.
• Experience supporting transformation and change management initiatives.
• Excellent communication, stakeholder management, and teamwork skills.
• Flexible to work in rotational shifts.
• Commitment to continuous learning and professional development.
  
  

Key Competencies

• Accounts Receivable Management
• Cash Application & Reconciliation
• Sales vs. Payment Reconciliation
• Customer Master Data Management
• Credit Management & Risk Assessment
• SAP S/4HANA
• Financial Analysis & Reporting
• Process Improvement & Automation
• SLA & Compliance Management
  
  

Language Requirement

Mandatory: Proficiency in Korean (reading, writing, and speaking), with the ability to communicate effectively with Korean customers, business partners, and stakeholders.