Product Experience Solution Specialist

As a Product Experience Solution Specialist, you own FrieslandCampina's Product Experience Management (PXM) platform, enabling the effective management and compliant distribution of product and packaging information. You ensure that product data is accurate, complete, and accessible across all customer and consumer touchpoints. Acting as a bridge between business and IT, you drive the platform roadmap, manage the backlog, and oversee integrations with SAP, DAM, retailer platforms, eCommerce channels, and external data networks.

Key Responsibilities

• Own and drive the Product Experience Management (PXM) platform roadmap, lifecycle management, and continuous improvement initiatives.
• Manage and prioritize the platform backlog in partnership with business stakeholders.
• Translate business requirements into scalable and effective platform solutions.
• Lead the delivery of platform enhancements and projects from requirements gathering through deployment.
• Oversee integrations between the PXM platform and connected systems.
• Collaborate with vendors and implementation partners to ensure stable operations, successful roadmap execution, and continuous service improvement.

Key Requirements

• 5+ years of experience in a Product Owner, Application Owner, Business Analyst, or similar Business IT role.
• Strong understanding of PXM processes and capabilities (preferably Syndigo or a similar platform), with the ability to translate business needs into technology solutions.
• Strong knowledge of product and packaging data models, hierarchies, attributes, classifications, and data governance.
• Ability to design and maintain scalable PXM data structures.
• Proven experience in project delivery and stakeholder management.
• Good understanding of GS1 standards and product data integrations within FMCG/CPG environments.
• Familiarity with integration patterns, APIs, and data flow architectures.
• Experience supporting Digital Commerce platforms is an advantage.

What We Offer

• A global role with the opportunity to drive impact across FrieslandCampina's markets and brands worldwide from our Kuala Lumpur Tech Center.
• Strong work-life balance through a hybrid working model.
• Competitive salary and benefits package.
• Collaboration with a team of talented and passionate technology and data professionals.
• Access to extensive online and classroom-based learning offerings through the FrieslandCampina Academy.
• High autonomy to shape and scale your domain, with exposure to strategic transformation and digitalization initiatives.

Within the IT Commerce - Customer Engagement & Digital Commerce team we power the digital experiences behind every product, piece of content, and customer interaction. From product data and digital assets to customer data and personalized websites, the IT Commerce team connects business ambition with scalable technology solutions that help FrieslandCampina brands win in an increasingly digital world. Combining deep business understanding with technology leadership, we define strategy, govern architecture, and lead global transformation programs that turn complex ecosystems into connected, future-ready capabilities. Are you ready to join us in our mission to create a superior customer experience?