Quote Support Officer

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

Job Summary

More about the role

Supports and collaborates with the sales team by preparing and managing sales quotes. Coordinates with various departments to ensure accurate, timely quote delivery and correct maintenance of customer´s pricing conditions. Maintains and updates quote databases and documentation.

Purpose: Offer to our customers the best professional service in quotations, working as a Team together with Sales, contributing in the most efficient way to sales processes.

Key Areas of Responsibility

• Prepares sales quotes based on customer requests and pricing guidelines.
• Coordinates with sales representatives and other departments to gather necessary information for quote preparation.
• Ensures accuracy and compliance of quotes with company policies and customer requirements.
• Maintains and updates quote tracking systems and documentation for record-keeping.
• Communicates with customers to clarify quote details and resolve any discrepancies.
• Develops standard reports and commercial analysis related to quotes to support the sales performance management.
• Supports the sales team by providing timely and efficient quote-related administrative assistance.
• Supports the sales organization to develop or validate Deal/Special Price Agreement/Promotion conditions/Project Quote ensuring completeness, accuracy, and delivering to requester in time.
• Adheres to the quote/deal/pricing/promotion process, including the pricing compliance policy.
• Coordinates with Sales and Marketing the correct maintenance of prices of our customers (Strategic customer discounts and net prices/Deals/Special Price Agreements/Promotion conditions/Project Quotes and rebates) ensuring compliance with existing contracts, completeness, accuracy, and delivering to requester in time.
• Prepares templates together with Legal for the most common contracts (annual contracts with distribution) and exceptional customized addendums/updates for them. Provides information on contracts and agreements signed-off.
• In some cases, ensures the proper maintenance of information in ICON (and physical contract archive, if applicable), CPQ, SAP and SAP Cloud for Customer (C4C), as well as the correct flow and use of these tools.
• In some cases, owns the customers' Due Diligence Process (DDPs) process management.
• Maintains effective communication with internal stakeholders to ensure alignment on quote status and requirements.
• In case of tender management, manages tenders in every stage of the process, shaping the solution and deciding whether to compete and at what price levels in coordination with cross-functional internal teams. Ensures standardization and optimization of tender process, ensuring that the documentation submitted for tenders complies with the tender and the legal requirements.
• Provides training to the sales organization on quotation process and tools (updates and new sales employees)
• Conducts lead qualification process
• Drives continuous improvement initiatives of the quotation process, ensuring increase of speed, quality and customer satisfaction.
  
  

Critical Experiences

• Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or a related field to ensure foundational knowledge in sales processes and business operations.
• Minimum 2 years of experience in sales support or administrative roles involving quote preparation, coordination with sales teams, and data management to develop practical skills in sales operations.
• No specific licenses required; however, proficiency in CRM and sales quoting software (CPQ Configit) certifications is advantageous for effective performance.
  
  

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.