Recovery Officer

Job Description

Contact customers via phone calls, WhatsApp, SMS, or email to follow up on overdue payments.
Negotiate repayment arrangements and payment schedules with customers.
Monitor and manage delinquent accounts to ensure timely recovery of outstanding balances.
Maintain accurate records of all collection activities and customer communications.
Update customer information and account status in the system.
Prepare daily, weekly, and monthly collection reports.
Follow up on payment commitments and take appropriate action when necessary.
Ensure all collection activities are conducted in accordance with company policies and regulatory requirements.
Achieve individual and team collection targets set by the Company.
Handle customer inquiries and provide appropriate solutions regarding outstanding accounts.

Requirements:

Good communication and negotiation skills.
Ability to work under pressure and meet targets.
Basic computer literacy and proficiency in Microsoft Office.
Strong problem-solving and interpersonal skills.
Experience in debt recovery, collections, or customer service is an added advantage.

Benefits:

Attractive Salary Package
Monthly Incentives & Commission
EPF, SOCSO & EIS
Annual Leave & Medical Leave
Career Growth Opportunities
Training Provided
Supportive Working Environment
Performance-Based Rewards and Recognition

Job Details

Job Info & Requirement
Contract Type Full-time
Job Type Non-Executive
Experience Level < 1 year
Job Categories Customer Svc/Call Centre
Minimum Education Required SPM
Language Required English, Bahasa Malaysia
Nationality Preferred Malaysians Only
Gender Preferred All Genders
Own Transport None
Salary & Other benefits
Salary RM 1,700 to RM 2,500 per month
Other Benefit (Optional) Performance Incentive / Collection Commission COMPANY TRIP ANNUAL DINNER