Regional Key Account Manager - Technology Vertical (Shah Alam)

Job Title: Regional Key Account Manager (RKAM) – Technology Vertical

Hiring Agency: Synergy Staffing Sdn. Bhd. 201301016717 (1046550-A)

Client Location: No. 2 Block B, Jalan Bumbung U8/90, Taman Perindustrian Bukit Jelutong, Shah Alam, Selangor

Job Type: Permanent with client

About the Client:

Our client is a leading global transport and logistics company, connecting businesses and people in more than 80 countries. With a strong focus on reliability, efficiency, and sustainability, DSV provides end-to-end supply chain solutions across air, sea, road, and warehousing. Our culture is built on collaboration, entrepreneurship, and a commitment to continuous improvement.

Role Purpose

The Regional Key Account Manager (RKAM) is responsible for managing and growing strategic Technology customers within a defined region. Acting as the primary regional commercial representative, the RKAM drives execution of global account strategies, strengthens customer relationships, and identifies opportunities to increase revenue, profitability, and share of wallet.

Reporting to: VP, Global Key Account Lead, Technology Vertical

Role Type: Individual Contributor

1. KEY RESPONSIBILITIES:

Strategic Account Management

• Execute regional account plans aligned with global customer strategy and business objectives
• Develop and maintain strategic relationships with key customer stakeholders across procurement, supply chain, logistics, manufacturing, and commercial functions
• Identify opportunities for account growth, cross-selling, and expansion of DSV services across divisions and geographies
• Drive customer retention initiatives and support contract renewals

Commercial Growth & Performance

• Deliver revenue growth, profitability improvement, and share-of-wallet expansion within assigned Technology accounts
• Maintain ownership of regional commercial opportunities, pipeline development, and customer growth plans
• Support pricing discussions, commercial negotiations, and business case development
• Monitor account performance and identify improvement opportunities

Customer Relationship Management

• Serve as the primary regional point of contact for strategic customer engagements
• Build trusted relationships with customer decision-makers at multiple organizational levels
• Lead regular business reviews and customer meetings
• Coordinate and manage customer escalations with timely resolution

Technology Industry Expertise

• Translate industry insights into opportunities that strengthen DSV's value proposition
• Support customers navigating supply chain challenges related to speed-to-market, inventory optimization, resilience, sustainability, and global trade dynamics

Cross-Functional Collaboration

• Collaborate with Global Account Directors, operational teams, solution design, engineering, and regional commercial stakeholders
• Align customer strategies across Air, Sea, Road, Contract Logistics, and other DSV service offerings

CRM & Commercial Excellence

• Maintain accurate customer, opportunity, and pipeline information within DSV's CRM platform
• Utilize CRM insights and commercial reporting tools for forecasting and strategic planning

2. REQUIREMENTS:

• Relevant university degree with strong analytical and professional foundations
• Experience in key account management, business development, commercial management, or strategic sales within logistics, supply chain, technology, or related industries
• Strong commercial acumen with the ability to identify growth opportunities and develop customer-focused solutions
• Proven ability to manage complex customer relationships across multiple stakeholders
• Understanding of technology industry supply chains and business drivers (highly desirable)
• Experience working in matrix organizations and coordinating cross-functional teams
• Strong negotiation, presentation, and stakeholder management skills
• Demonstrated ability to use CRM systems and commercial reporting tools
• Results-oriented mindset balancing strategic planning and day-to-day execution
• Professional proficiency in English; additional languages are an advantage

Salary: Up to RM 13,000

Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM

How to Apply

Email or WhatsApp to Us at +601167640910 your resume along with this job post screenshot.