Regional Network Operations Associate (Johor Bahru)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Managing all O&M issues related to network elements, ensuring KPIs and SLAs are met. Apart from this core function, all other issues related to enterprise link elements and facilities ie: landlord complaints, customer complaints, preventive maintenance and adhoc support for planned events; are also to be managed by Operations associate.

What are you accountable for?

• Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliability.
• To drive a 4wd vehicle to attend dockets and resolve network outage within KPI.
• Ensuring network growth by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints.
• Ensuring technology development growth by supporting its projects from core to RAN in order to meet the evolving network technology.
• Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through.
• To perform scheduled PM
• To rectify corrective maintenance captured during PM
• Able to work at height such as climbing poles and work at roof top sites.
• Ensuring constant and reliable communications with Business Units to understand its needs which unique to regions and translate them towards the network’s outputs.
• To perform drive test and surf test to check for coverage and quality.
• Ensuring prompt and immediate response to governing bodies representative (ie SKMM) on O&M related issues.
• Ensuring random sites inspection for BIS are done as per policy requirement and all feedbacks generated via the official mainstream applications.
• Ensuring constant and close communications with service provider in delivering optimum and quality support in maintaining sites

What do you need to have for this role?

• Candidates should possess Diploma in Electrical , Electronics, Computer technology , IT or any technical related diplomas.
• Skill certificate level 3 & 4 with
• 1 years working experience in Electrical, Telecommunications , Mechanical, IT and computer technology.
• Fresh candidates are encouraged to apply.
• Basic electrical skills in single phase and 3 phase wiring.
• Basic telecommunications with mobile technology knowledge.
• Microsoft skills on PP, Excel, Word and Microsoft Access.
• Technically incline and motivated to learn telecommunications field.
• Must be able to work on shift.
• Be on call ( standby) 24 hours for the whole week.
• Must be able to drive 4WD vehicle and possess a valid driving license

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.