Regional Talent Acquisition Manager / Global Capability Lead
IBM
Date: 13 hours ago
City: Petaling Jaya
Contract type: Full time
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their future and AI journeys. With support from our strategic partners, robust IBM technology, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Talent & Transformation
In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth.
The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and employment branding solutions that transform the way businesses acquire talent in a highly competitive marketplace. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients, and deliver exceptional talent acquisition experiences.
Your Role And Responsibilities
These professionals require operational management of the contractual relationship with the client, including people, processes and financials. This role ensures that the client’s needs are delivered in line with agreed SLAs and KPIs to uphold high levels of client engagement and satisfaction. Overall owner for ensuring the engagement, development and delivery performance of teams and driving service excellence. Experienced in forecasting, cost management, Recruitment Process Outsourcing (RPO), talent acquisition (TAO), talent models, business process improvement, work allocation and optimization. Focused on driving continuous improvement across all processes. Will be experienced in engaging and influencing senior stakeholders to deliver contractual commitments using data and is comfortable presenting to large groups. Requires skills in Talent Acquisition/HRO outsourcing, driving successful outcomes and operational improvements, commercial management, experience of SLAs and KPIs and working in a matrix environment.
Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics
Partners with the Delivery Project Executive to ensure effective client stakeholder management
Consults with the Delivery Project Executive and client to identify enhancements
Accurately forecast revenue and cost and work to agreed budgets
Work in partnership with Recruitment Managers to ensure consistent delivery
Manage delivery team performance, professional development and engagement
Responsible for day-to-day management of Talent Acquisition Partners and Recruitment Specialists
Review and approve KPIs for performance and variable compensation
Develop and disseminate strategic insights from program status reports
Execute risk, quality and continuous improvement plans
Obtain high client satisfaction levels and positive NPS scores
Meet weekly, monthly and quarterly production goals and revenue targets
Participate in client update meetings and represent the service to stakeholders
Required Technical And Professional Expertise
At least 10 years experience in Staffing, Recruiting, or Human Resources for agency, in-house, and/or RPO in Asia Pacifi
At least 2 years experience in IT industry/Semiconductor
At least 4 years of experience managing recruitment teams delivering against SLAs, forecasts and budget
At least 4 years experience managing client relationships
Experience LinkedIn & Strong knowledge of the recruitment technology ecosystem (ATS, CRM, automation, AI, analytics).
Degree with proficiency in Excel and PowerPoint
Proven consulting experience in process redesign, digital enablement, and change management.
Tri-lingual capability preferred (English, Chinese & Malay) highly preferred
Preferred Technical And Professional Experience
Interpersonal Relationships
Influencing
Flexibility and Adaptability
Accuracy and Attention to Detail
Managing Multiple Priorities
Conflict Management
Effectiveness Measurement
Communication & Skilled at influencing senior stakeholders and leading cross-functional, global teams.
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their future and AI journeys. With support from our strategic partners, robust IBM technology, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Talent & Transformation
In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth.
The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and employment branding solutions that transform the way businesses acquire talent in a highly competitive marketplace. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients, and deliver exceptional talent acquisition experiences.
Your Role And Responsibilities
These professionals require operational management of the contractual relationship with the client, including people, processes and financials. This role ensures that the client’s needs are delivered in line with agreed SLAs and KPIs to uphold high levels of client engagement and satisfaction. Overall owner for ensuring the engagement, development and delivery performance of teams and driving service excellence. Experienced in forecasting, cost management, Recruitment Process Outsourcing (RPO), talent acquisition (TAO), talent models, business process improvement, work allocation and optimization. Focused on driving continuous improvement across all processes. Will be experienced in engaging and influencing senior stakeholders to deliver contractual commitments using data and is comfortable presenting to large groups. Requires skills in Talent Acquisition/HRO outsourcing, driving successful outcomes and operational improvements, commercial management, experience of SLAs and KPIs and working in a matrix environment.
Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics
Partners with the Delivery Project Executive to ensure effective client stakeholder management
Consults with the Delivery Project Executive and client to identify enhancements
Accurately forecast revenue and cost and work to agreed budgets
Work in partnership with Recruitment Managers to ensure consistent delivery
Manage delivery team performance, professional development and engagement
Responsible for day-to-day management of Talent Acquisition Partners and Recruitment Specialists
Review and approve KPIs for performance and variable compensation
Develop and disseminate strategic insights from program status reports
Execute risk, quality and continuous improvement plans
Obtain high client satisfaction levels and positive NPS scores
Meet weekly, monthly and quarterly production goals and revenue targets
Participate in client update meetings and represent the service to stakeholders
Required Technical And Professional Expertise
At least 10 years experience in Staffing, Recruiting, or Human Resources for agency, in-house, and/or RPO in Asia Pacifi
At least 2 years experience in IT industry/Semiconductor
At least 4 years of experience managing recruitment teams delivering against SLAs, forecasts and budget
At least 4 years experience managing client relationships
Experience LinkedIn & Strong knowledge of the recruitment technology ecosystem (ATS, CRM, automation, AI, analytics).
Degree with proficiency in Excel and PowerPoint
Proven consulting experience in process redesign, digital enablement, and change management.
Tri-lingual capability preferred (English, Chinese & Malay) highly preferred
Preferred Technical And Professional Experience
Interpersonal Relationships
Influencing
Flexibility and Adaptability
Accuracy and Attention to Detail
Managing Multiple Priorities
Conflict Management
Effectiveness Measurement
Communication & Skilled at influencing senior stakeholders and leading cross-functional, global teams.
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