Remote Customer Service Representative (Cantonese + Mandarin)

Location: Work From Home (Remote) - IPOH AREA ONLY

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 4500

Key Responsibilities

Handle customer inquiries via voice, email, and chat in Chinese

Provide accurate information, guidance, and follow-up on patient cases and service requests

Ensure timely resolution of queries while maintaining high customer satisfaction

Document interactions in CRM systems accurately and thoroughly

Coordinate with internal teams and escalate cases when necessary

Requirements

Fluent in Cantonese + Mandarin

Good English communication skills (for internal communication and training)

Previous experience in call center, or customer service is a plus

Excellent communication and interpersonal skills

Willingness to work on night shifts, including weekends and public holidays

Currently based in Malaysia or open to relocating in Malaysia

What We Offer:

Competitive base salary + allowances

Opportunity to work from home for the first 6 months.

Relocation support to Johor after the initial remote period. (**For Expats)

Competitive salary and benefits package.

Professional training and career growth opportunities.

A diverse and inclusive workplace with supportive team culture.

Career growth opportunities in a reputable international company