Remote Support Engineer

Oneness Holdings


Date: 9 hours ago
City: George Town
Contract type: Full time
Remote
https://www.appzgate.com/

Working Hours

  • Monday: Off
  • Tuesday to Friday: 5:00 PM – 11:00 PM
  • Saturday & Sunday: 9:00 AM – 11:00 PM

Work Arrangement: Work from Home (Remote)

Job Responsibilities

  • Provide technical support to external customers using POS systems.
  • Troubleshoot and resolve POS software, system configuration, and functional issues.
  • Assist customers with POS system setup, configuration, and usage.
  • Handle customer requests for new functions, features, and system enhancements.
  • Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.
  • Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
  • Follow up on reported issues to ensure timely resolution.

Job Requirements

  • Relevant experience in IT Support, Technical Support, or POS System Support is required.
  • Experience supporting external customers or clients, rather than only providing internal IT support.
  • Good troubleshooting skills and ability to understand POS software functionality.
  • Experience handling system configuration, feature requests, or coordinating with developers is an advantage.
  • Good communication and problem-solving skills.
  • Able to work independently in a remote environment.
  • Willing to work the stated evening and weekend schedule.

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