Reservation Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About The Role

This position is responsible for selling the rooms and providing information to prospective guests. Besides, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

What You Will Do

• Handling all incoming enquiries by phone or by email regarding accommodation and converting calls into room sales.
• Liaising with VIP clients, wholesalers and travel agents to make, amend and confirm reservations.
• Be well informed about all hotel facilities including the Restaurant, Bar and Spa in order to upsell the Hotel products and services.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
• Assist with the development of all direct sales presentation material for both travel industry and group sales.
  
  

What You Bring

• Must be well organized and used to working in a multi-tasking environment.
• Pleasant personality.
• Good command of English communication.
• Ability to work effectively with the team.
  
  

What We Offer

• Competitive Salary and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Employee Uniforms is provided
• Complimentary Employee Meals
• Five working days
  
  

Schedule & Hours

• Full time employment
  
  

This role is open to candidates of Malaysian nationality only, in line with hiring requirements.

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Learn More About Four Seasons Langkawi On Social Media

Instagram: @FSLangkawi

Twitter: @FSLangkawi

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsResortLangkawi/

For more details please visit our website : http://www.fourseasons.com/langkawi