Retail Workforce Planning & Management Specialist

Maxis


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?

  • Analyse historical footfall data, marketing calendars, and seasonal trends to generate accurate short-term and long-term customer traffic forecasts for every store in the network.
  • Oversee the generation of 4-week rolling staff schedules, ensuring optimal coverage during peak hours while adhering to labour laws and internal policies.
  • Conduct long-range scenario planning to determine headcount requirements for the Annual Operating Plan (AOP), advising on hiring needs or redistribution of staff across regions.
  • Monitor real-time adherence to schedules and make immediate adjustments (e.g., redeploying staff) in response to unexpected surges in traffic or staff absenteeism.
  • Serve as the functional owner of the Workforce Management system (e.g., Verint, NICE), managing system configuration, user access, and the integrity of rostering logic.
  • Analyse overtime spend and agency usage to identify inefficiencies, implementing corrective measures to keep labour costs within the approved budget.
  • End-to-end management and liaison for Retail training across sales and service functions.

What do you need to have for the role?

  • Bachelor's Degree
  • Specialized in: Business and Commerce, Finance, Economics
  • Total Work Experience: 10 years
  • Total Relevant Experience: 5 years
  • Passionate, willing to learn with a “can-do” attitude
  • Customer-oriented with good interpersonal and communication skill
  • Effective team player with pleasant disposition and personality
  • Relationship management with internal and external stakeholders
  • Strong presentation skills
  • Strong mathematical and reporting automation skills. (ie: Excel skills)

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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