Sales Administrator

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. As a Sales Administrator, you’re not just supporting event delivery/sales lead development perspectives – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
• Administrative & Organizational Skills: Manage daily administrative tasks, departmental documentation, filing systems, appointments and scheduling efficiently.
• Sales Coordination & Support: Support sales operations by coordinating customer inquiries, monitoring contract status, facilitating follow-ups and assisting the team in achieving sales targets.
• CRM & Data Management: Maintain accurate customer records, account activities and sales-related information within CRM systems.
• Reporting & Performance Analysis: Prepare regular sales reports, production reports, forecasts and performance tracking to support business decisions.
• Digital Marketing & Content Coordination: Support digital marketing initiatives, coordinate content contributions and enhance the hotel's online brand visibility.
• Customer Service & Online Reputation Management: Respond professionally to guest inquiries and online reviews while maintaining positive customer engagement.
• Market Research & Competitor Analysis: Monitor market trends, competitor activities and customer insights to identify relevant business and marketing opportunities.
• Budget & Forecasting Support: Assist in preparing budgeting and forecasting reports to support departmental planning.
• Cross-Departmental Collaboration: Work closely with hotel departments and the National Marketing team to coordinate client requirements, content opportunities and marketing initiatives.
• Problem-Solving & Attention to Detail: Demonstrate accuracy, initiative and effective problem-solving when handling administrative tasks and sales coordination matters.
• Technical & Systems Proficiency: Demonstrate proficiency in CRM platforms, Microsoft Office and relevant hotel sales systems such as Delphi, Salesforce, OnQ and Market Planner Survey tools, where applicable.
  
  

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• At least 1 year of experience in a hotel sales admin/coordinator role preferred.
• Diploma or degree in Marketing, Hospitality, Communications, or related field.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office and hotel/event management software.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.
• Familiarity with digital marketing tools and CRM platforms is a plus.
• Open to Malaysian and possess legal working rights in Malaysia.
  
  

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.