Save Case Resolution Unit

Astro


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
WHY JOIN US?

  • We practice a vibrant & energetic office culture.
  • We provide opportunities for career advancement within the company.
  • Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

Job Responsibilities

  • Handling all inquiries related to account termination via inbound calls, email, social media and any other channel.
  • Perform churn gating activities and end to end resolution to retain customers by follow-up calls and case escalation to the Team Manager or Business Management Team when necessary.
  • Maintain professionalism in handling customers’ inquiries, complaints and requests pertaining to Astro’s products and services.
  • Ensure that each transaction is handled in a way that contributes towards overall customer satisfaction, customer retention and loyalty.
  • Ensure that every conversation with customers meets the standard stipulated in the Quality Assurance (QA) KPI scorecard.
  • Support Service Request (SR) queue pertaining to churn gating activities until completion.
  • Create SR to other team pertaining to churn gating activities when necessary.
  • Provide feedback to the Team Manager and Business Management Team for process improvement and gating offers improvement when necessary.

Requirements

REQUIREMENT

  • Must be passionate about delivering great service to our customers
  • Minimum SPM with minimum 1and half years related working experience
  • Fluent in English and Malay
  • Experience and interest in Social Media, Mobile Technology, Instant Messaging, etc. Knowledge of Home Network and Wi-Fi set up, digital streaming would be an advantage
  • Must be able to speak fluently in Mandarin or Tamil

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Programming Coordinator

Arrow Electronics, Remote
1 day ago
PositionProgramming CoordinatorJob DescriptionMonday to Saturday (3 shifts rotating, weekly)Morning: 7am to 3.15pmAfternoon: 3pm to 11.15pmNight: 11pm to 7.15amWork Location: Arrow Electronics PTP What You’ll Be DoingSet up and operate programming, marking and tape & reel equipment following quality operating instructions (ETQ) or Standard Work Instruction (SWI).Process customer orders focusing in one or more programming process (Auto, Tape & Reel, Manual...

DWS Enterprise AI Product Manager

Lenovo, Remote
2 days ago
We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as...

Material Handler (Warehouse)

The Hershey Company, Remote
5 days ago
Job description:Responsibilities:-Inspect the forklift prior to use. Complete and sign the forklift checklist. Observe forklift and Work Saver battery transport to the charging station when battery charge is low. Safely operate Fork truck through employee traffic areas as well as other areas.Check updated production schedule to confirm which item is scheduled to run and the correct packaging components are transported...