Seller Engagement Coordinator

Shopee


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Description

Strategic Programme Planning & Execution

  • Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem—across online, offline, and third-party channels.
  • Design a comprehensive programme calendar, covering:
  • Online activations (e.g. in-person training sessions / webinars)
  • Offline initiatives (e.g. seller meet-ups)
  • External collaborations (e.g. partnerships with MSME associations or government bodies)
  • Ensure all programme objectives are achieved within established timelines and budget parameters.
  • Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes.

Bintang Komuniti Programme Management

  • Own the end-to-end management for the programme including identifying and onboarding top-tier sellers to act as platform advocates and guiding fellow sellers.
  • Foster a collaborative ecosystem where Bintangs share best practices, lead outreach initiatives, and positively influence seller sentiment across Malaysia.
  • Define and monitor programme performance OKRs for the program (e.g. supporting Shopee or Gov-led events / Engaging seller-facing social media content / Guidance provided for other sellers).

Channel Management

  • Track seller sentiment from ShopeeUni Facebook (SUFB) on high-impact platform policy / programme rollouts.
  • Ensure seller issues surfaced via ShopeeUni Facebook (SUFB) are escalated and resolved by the relevant initiative teams.
  • Manage and curate engagement content for ShopeeUni MSME telegram group

Requirements

  • A Bachelor’s degree in any field; experience in the e-commerce industry and business development will be an added advantage.
  • Minimum of 2-3 years of experience in community engagement, programme management, or a related area.
  • Able to travel out-of-state for work-related reasons (including weekends as needed).
  • Strong problem-solving skills; able to dissect and identify problems and implement solutions accordingly
  • Excellent team player and a drive to always deliver on OKRs
  • Excellent command of English and Bahasa, the ability to converse fluently in Mandarin will be an added advantage to communicate with various stakeholders
  • Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)

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