Senior Associate - Billing

DHL Express


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Service Delivery


  • Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
  • Perform validation and maintenance activities comply with Global guidelines and approval process.
  • Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
  • Perform validation and rectify the errors found from the rejection report.
  • Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
  • Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
  • Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
  • Maintain and prepare data for transfer to produce accurate billing invoices/credits.
  • Perform quality checks (Billing Supervisory checks)


Process


  • Adhere to internal authorization levels and local guidelines.
  • Actively participate the digitization/automation of non-value adding tasks.
  • Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
  • Take part in procedures and systems review to minimize risk and increase cost efficiency.
  • Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
  • Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
  • Prioritize process and system capability enhancements that are customer-centric and essential for business operations.


Required Competencies


  • Flexible to work on weekends and public holidays if required.
  • Analytical skills.
  • Experience in Microsoft Windows & Excel as an end user.
  • Good communication skills in English, both oral and written.
  • Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
  • Self-motivated and highly organized with a high level of attention to detail
  • Energetic, enthusiastic, team player.
  • Able to manage deadlines.
  • Ability to work in fast pace environment.
  • Experience in Power BI/Query/Automate is a plus.
  • Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
  • Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
  • Big picture thinking, able to understand implications, and mitigate complications.

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