Senior Associate - Billing
DHL Express
Date: 5 hours ago
City: Petaling Jaya
Contract type: Full time
Service Delivery
- Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
- Perform validation and maintenance activities comply with Global guidelines and approval process.
- Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
- Perform validation and rectify the errors found from the rejection report.
- Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
- Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
- Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
- Maintain and prepare data for transfer to produce accurate billing invoices/credits.
- Perform quality checks (Billing Supervisory checks)
- Adhere to internal authorization levels and local guidelines.
- Actively participate the digitization/automation of non-value adding tasks.
- Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
- Take part in procedures and systems review to minimize risk and increase cost efficiency.
- Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
- Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
- Prioritize process and system capability enhancements that are customer-centric and essential for business operations.
- Flexible to work on weekends and public holidays if required.
- Analytical skills.
- Experience in Microsoft Windows & Excel as an end user.
- Good communication skills in English, both oral and written.
- Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
- Self-motivated and highly organized with a high level of attention to detail
- Energetic, enthusiastic, team player.
- Able to manage deadlines.
- Ability to work in fast pace environment.
- Experience in Power BI/Query/Automate is a plus.
- Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
- Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
- Big picture thinking, able to understand implications, and mitigate complications.
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