Senior Business Analyst, Operations

Job Req Number: 118042

Time Type: Full Time

Job Overview

(Summary of position/ Overall responsibility)

The role in DSV Road - Senior Business Analyst, Solution Design is responsible for evaluating customer transport inquiries and RFQ requirements to engineer efficient, scalable, and cost-effective road freight solutions. This role acts as a critical strategic bridge by connecting Commercial Sales, Operations, and external vendors to transform raw customer data into actionable, profitable logistics models that align with company product offerings.

Essential Duties And Responsibilities

(Key tasks)

• RFQ Assessment & Scoping Review and interpret customer transport inquiries and complex RFQ requirements, accurately define project scopes, constraints, and operational targets.
• Data Analysis Clean, structure, and analyze historical customer shipment data to identify volume trends, geographical lanes, seasonality, and optimization opportunities.
• Transport Engineering Design and engineer optimized transport solutions, including route planning, milk-runs, distribution networks, and fleet utilization strategies.
• Technical & Commercial Modeling Develop detailed technical proposals and accurate commercial costing architectures that balance market competitiveness with company profitability guidelines.
• Cross-Functional Facilitation Act as the primary liaison between Sales and Operations to ensure all engineered solutions are logistically viable, operationally practical, and commercially profitable.
• Vendor Alignment Partner and communicate effectively with third-party logistics vendors to evaluate capabilities, secure capacity, and align costs with customer requirements.
  
  
  

Qualifications

(Skills, knowledge, and on-the-job abilities required to carry out the job proficiently)

• Bachelor’s Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Analytics, or a related field preferred
• Prior experience or a strong foundational background in logistics/transport operations is preferred. Candidates should possess a basic to solid understanding of daily transport planning, logistics solution design, or freight pricing models.
• Proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros) and MS PowerPoint for creating data-driven presentations.
• Familiarity with Microsoft Power Platform tools (Power BI, Power Apps) is highly preferred.
• IT-savvy with a proactive willingness to adopt and leverage AI tools to automate day-to-day workflows and improve overall operational efficiency.
• Strong geographical knowledge of Malaysia, its major industrial hubs, and regional road networks.
• Professional fluency in written and spoken English and Bahasa Malaysia. Proficient command of other languages (e.g., Mandarin) is considered an advantage.
• Strong customer-oriented mindset with the ability to communicate technical ideas clearly to non-technical stakeholders.
• Ability to analyze unstructured, incomplete customer data and translate into clear, logical business solutions
• An agile approach to problem-solving, with a keen understanding of cost drivers, margins, and business profitability.
• Ability to multitask, manage multiple customer inquiries simultaneously, and thrive under pressure within a fast-paced logistics environment.
  
  
  

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.