Senior Engineer Customer Quality Engineering

As a Staff Engineer in Customer Quality Engineering, you responsible as Problem-Solving Manager (PSM) for assigned module / area of responsibility. Moderate the 8D investigation and corrective/preventive actions (CA/PA), as well as CA/PA follow up until closure with validation for sustainability / effectiveness of actions.

Your Role

Key responsibilities in your new role

• Contact window for Customer Quality & Service (CQS) team for all queries pertaining problem solving related to quality concern
• Form and provide support to 8D team with the appropriate problem-solving methodology and tools to assure systematic approach
• Drive event evaluation and effective containment action based on verification results and review based on root cause findings
• Define / support risk assessment from customer complaint / quality issue whenever necessary
• Drive for achievement of customer complaint response time (FAR 8D TAT fulfilment & reporting)
• Fulfilment of 8D report assessment score
• Ensure completeness and data accuracy of problem-solving database
• Monitor and provide FAR trend timely to management
• Coordinate the CA/PA cascading from Critical 8D Sharing Implementation(C8DSI) for respective module / area of responsibility
  
  

Your Profile

Qualifications And Skills To Help You Succeed

• Degree/Master/PhD in Engineering (Semiconductor Technology, Microelectronics, Electronics, Mechanical, Electrical, Material Science) or any relevant field
• Preferred with minimum of 5 years of experience in semiconductor manufacturing with good package manufacturing knowledge and quality systematic know how
• Minimum 2 years of experience in customer complaint handling in semiconductor manufacturing
• Good knowledge of semiconductor manufacturing process, packaging technology, device reliability and failure analysis
• Good knowledge in 8D problem solving methodology, Fish bone / Cause and Effect analysis, Fault Tree Analysis, 3x5Why, and 6 sigma
• Knowledge of manufacturing engineering concepts, including process control, FMEA, OCAP, and SPC tools will be an added advantage
• Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS
• Good personality, positive mindset, and independent
• Strong communication, moderation, and presentation skills
  
  

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.