Senior Facilities Account Manager

Senior Facilities Account Manager.

(Semiconductor Manufacturing – Integrated Facilities Management).

Location: Ipoh, Perak.

Employment Type: Full-Time.

Reporting To: Operations Director.

About The Role

We are seeking an experienced and strategic Senior Facilities Account Manager to lead the delivery and overall performance of a major Integrated Facilities Management (IFM) contract at a semiconductor manufacturing facility.

The successful candidate will be responsible for account leadership, customer relationship management, operational excellence, financial performance, and continuous improvement initiatives covering both Hard and Soft Facilities Management Services.

This role requires strong leadership capability, technical knowledge, commercial awareness, and proven experience managing mission-critical facilities within a high-performance manufacturing environment.

Key Responsibilities

• Take full ownership of the IFM account performance, ensuring achievement of contractual KPIs, SLAs, customer satisfaction and profitability targets.
• Lead and manage all Hard and Soft Services operations, including:
• Engineering maintenance (HVAC, Electrical, Mechanical, Utilities, Fire Protection, BMS and Building Systems).
• Facilities support services (Housekeeping, Waste Management, Pest Control, Landscaping and other contracted services).
• Establish strong strategic relationships with customer management and key stakeholders.
• Lead regular business reviews, performance discussions and improvement initiatives with the customer.
• Manage and develop a multidisciplinary site organization including Engineers, Chargemen, Supervisors, Technicians and service teams.
• Drive operational excellence through reliability improvement, energy optimization, digitalization, automation and continuous improvement programmes.
• Own the account financial performance including budget management, cost optimization, productivity improvement and contract profitability.
• Manage subcontractors, suppliers and service partners to ensure compliance with quality, safety and performance requirements.
• Ensure full compliance with statutory requirements, customer EHS standards and company HSE policies.
• Support contract renewal strategies, additional service opportunities and business growth within the account.
• Provide coaching and mentoring to Facilities and site leadership teams.
  

Requirements

• Degree/Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management, Building Services Engineering or related discipline.
• Minimum 10 years' experience in Facilities Management, IFM, Engineering Services or M&E operations.
• Minimum 5 years' experience managing large-scale facilities operations or IFM contracts.
• Proven experience managing semiconductor, electronics manufacturing, pharmaceutical, data centre or other mission-critical facilities.
• Strong understanding of IFM operations, contract management, engineering systems and customer relationship management.
• Demonstrated experience managing budgets, cost control and account profitability.
• Strong leadership, communication, negotiation and stakeholder management skills.
• Experience working with multinational corporations will be an advantage.
• Relevant certifications such as HT Chargeman, Certified Facility Management Manager (CFMM), Certified Energy Manager (CEM), Green Book SHO or equivalent will be advantageous.
  
  

Key Performance Indicators

• Achievement of contractual KPIs and SLAs.
• Customer satisfaction and relationship strength.
• Account profitability and cost optimisation.
• Safety performance.
• Equipment reliability and uptime.
• Energy efficiency improvement.
• Team capability development.
• Continuous improvement initiatives.
• Contract renewal and account growth.
  
  

Why Join MST Facilities Sdn Bhd?:

• Lead a strategic IFM account supporting advanced semiconductor manufacturing operations.
• Work with multinational customers and complex mission-critical facilities.
• Attractive remuneration package with performance incentives.
• Career progression opportunities.
  
  

About MST Facilities Sdn Bhd

MST’s core business is providing Total Facility Management services to customers who wish to outsource their building facilities operations & maintenance and focus in delivering their core businesses. Our core competencies are in facilities engineering services such as Hvac, Mechanical, Electrical, Control systems & Building Maintenance and supported by our soft services partners in Housekeeping, Security, Catering, Transportation, Landscaping, Pest Control, Hygiene & Waste Disposal services. Our HQ is in Penang with a Branch Office in Kuala Lumpur and site offices in Kedah, Perak, Selangor & Melaka and nationwide geographical coverage including Sabah & Sarawak. MST’s Facilities Management Division is supported by Mobile Service Team & Project Team which consists of highly skilled and competent people who are specialist in their respective fields. MST's Mobile Service Team provides external supports & specialist technical solutions to its local site facilities management team for maintenance, trouble shootings, repair & systems improvement of existing customers’ facility. MST's Project Team provides project management & new project installation for complete mechanical & electrical building facilities systems including production line hook-up and building upgrading. MST is ISO9001 certified & registered with the following local authorities in order to comply on local regulations & requirements: 1) Suruhanjaya Tenaga (Energy Commission) - Registered Class-C Electrical Contractor 2) Construction Industry Development Board (CIDB) - Grade G7 - Specializations in HVAC/Mechanical/Electrical/Fire Protection Systems, BAS and General Buildings/Civil Engineering Works - Registered Facility Management Contractor under category F01 3) Kementerian Kewangan Malaysia (MOF) - Federal, State Governments and GLCs projects Vertiv, Neuropower, Johnson Controls, Rockwell Automation, ABB and Danfoss are MST's recognized Partners for Technology Systems & Products (BAS, VFD, UPS, HVAC Controls) Website: https://www.mst-facilities.com.my