Senior Manager, Talent, Leadership & Experience

Why PayNet / Why Now

• PayNet is strengthening its people agenda as the organisation grows in scale, complexity and scrutiny.
• Talent, succession, leadership, learning and employee experience need to be managed intentionally.
• AI and digital change are reshaping the capabilities PayNet needs for the future.
• This role helps translate the talent agenda into clear, practical execution through clear policies, processes and frameworks

TL:DR

• Reports to the Head of Talent, Leadership & Experience.
• Drives key areas across talent management, succession, employee experience, learning and leadership development.
• Designs and implements frameworks that are strategy-aligned and practical.
• Helps build future workforce capability, including AI-related capability.
• Strengthens leadership depth as PayNet manages higher expectations and operational risk.

Why This Role Matters

• Strong talent and succession practices are critical to PayNet’s future readiness.
• Leadership expectations are rising as the organisation faces greater risk, scrutiny and complexity.
• Employee experience must be consistent, credible and connected to business needs.
• Learning must help employees build the skills needed for a changing workplace.

What You Will Actually Do

• Drive talent management and succession planning practices.
• Support leadership development across key leader segments.
• Shape employee experience initiatives across moments that matter.
• Build learning and capability plans linked to future business needs.
• Factor in the impact of AI, automation and digital ways of working.
• Develop practical frameworks, tools and standards for leaders and HR teams.

Examples of This Role in Practice

• Supporting talent reviews and succession discussions with business leaders.
• Tracking development plans for identified successors and high-potential talent.
• Rolling out a leadership programme for people managers.
• Building a capability plan for future skills, including AI-related skills.
• Improving an employee experience journey, such as onboarding or career growth.
• Advising HRBPs on complex talent or leadership issues.

What Will Help You Succeed

• Good success stories in talent, succession, learning, leadership and/or employee experience.
• Change management experience
• Ability to turn strategy into practical plans and tools.
• Good understanding of future workforce skills and AI-driven change.
• Strong stakeholder management and influencing skills.