Senior User Experience (UX) designer/analyst & Design Thinking practitioner

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

University degree or equivalent experience.

Experience

Minimum of 6 years of professional experience in a UX role with proven track record in the domain of software products UX design.

Key activities:

• User needs analysis including preparing and conducting user interviews, contextual inquiries and user workshops.

• Creating, documenting and maintaining user personas.
• Task and activities analysis. Creating storyboards, user journeys, flow diagrams.
• Conceptual modelling, information analysis and information architecture and in particular in the context of complex software products.
• Interaction design and UI design for complex software products.
• Prepare, conduct and facilitate design thinking workshops.
• Build mock-ups and prototypes of GUIs for complex software products. Prototyping with Figma.
• Documenting software front-end specifications.
• UX testing - preparation, conducting and results analysis of user testing and usability tests.
• Perform product design reviews or heuristic evaluations.
• Present solutions / concepts. Persuade others.

What will make you successful:

• You are a mindful and keen observer of human behaviour. Empathy is part of your nature.

• Very strong inter-personal skills. You have the ability to establish, coordinate and facilitate relationships with business and IT units. You are able to independently and confidently facilitate UX related discussions with/between project stakeholders and to assertively present and communicate UX activity outcomes.
• Experience with Design Thinking methods and experience with facilitating design thinking activities.
• Strong business analytical skills: ability to quickly grasp complex business context of a product or service; ability to quickly study and analyse customer requirements and functional specifications.
• Technical understanding & vocabulary – You understand how systems work; you can understand and speak engineers’ language.
• Excellent English, both written and spoken is a mandatory pre-requisite.
• Financial software product design experience is a plus.
• General experience in software product management is a plus.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.