Service Crew (F&B)

Who are we?

Established in 2008, Fei Fei Crab is one of Malaysia's leading seafood restaurant brands, renowned for its premium live crab dishes, innovative flavors, and exceptional dining experience. With multiple outlets across the country, we are committed to delivering quality food, outstanding service, and memorable experiences while fostering a positive and growth-oriented workplace for our team.

At Fei Fei Crab, we're renowned for our signature crab dishes, fresh seafood, and quality ingredients. We are committed to delivering authentic Chinese seafood cuisine and creating memorable dining experiences for every customer.
As our business continues to grow, we are looking for enthusiastic, reliable, and proactive Service Crew and Kitchen Crew members to join our team. If you enjoy working in a fast-paced restaurant environment, have a positive attitude, and are passionate about great food and excellent customer service, we'd love to hear from you.

Join us and be part of a team dedicated to serving delicious food with exceptional hospitality.

Outlets Hiring: Plaza Arkadia, Kepong & Desa Aman Puri, Kepong

Job Responsibilities

• Greet and welcome customers with a friendly and professional attitude.

• Present menus, explain menu items, and provide recommendations when needed.

• Take accurate food and beverage orders and relay them to the kitchen or bar promptly.

• Serve food and drinks efficiently while ensuring excellent customer service.

• Check on customers during their meal to ensure satisfaction and respond to any requests.

• Handle customer inquiries, feedback, and complaints professionally, escalating issues when necessary.

• Prepare and set up dining tables before service and clear tables after customers leave.

• Maintain cleanliness and hygiene standards in the dining area, service stations, and work areas.

• Process bills and handle cash, card, or digital payments accurately.

• Assist with opening and closing duties, including stock replenishment and basic cleaning tasks.

• Work closely with kitchen and service team members to ensure smooth daily operations.

• Follow company SOPs, food safety, and health regulations at all times.

Job Requirements

• Minimum SPM or equivalent qualification.

• Fresh graduates and candidates without experience are encouraged to apply. Training will be provided.

• Previous experience as a waiter, waitress, or in customer service is an added advantage.

• Friendly, positive, and customer-oriented personality.

• Good communication and interpersonal skills.

• Able to work in a fast-paced environment and under pressure.

• Willing to work on weekends, public holidays, and shift rotations.

• Team player with a strong sense of responsibility and punctuality.

• Basic proficiency in English and Bahasa Malaysia. Ability to communicate in Mandarin and/or Cantonese is an added advantage.

• Physically fit and able to stand or walk for extended periods.

Preferred Skills

• Excellent customer service and hospitality mindset.

• Good time management and multitasking abilities.

• Attention to detail and accuracy.

• Problem-solving skills and ability to remain calm under pressure.

• Positive attitude with a willingness to learn.