Specialist - Credit Risk

DHL Express

Date: 2 weeks ago

City: Petaling Jaya

Contract type: Full time

Role Purpose

To ensure that credit risk exposure on the entire AR ledgers is proactively analyzed and that adequate recommendations and, follow up actions are taken to constructively limit/mitigate the credit risk exposure, while maintaining compliance with order to cash policies and other collection strategies.

Job Descriptions

Customer - Business Roles

To perform credit analysis, financial statement and credit bureau data reviews when onboarding new customers and, recommend trading terms and conditions in line with credit policies and guidelines
To perform analysis on outstanding AR ledgers and periodic portfolio reviews, determine potential risk customers and coordinate mitigation measures
To track high‑risk customers, overdue trends, and sudden changes in payment behavior and abnormal transaction.
Leverage real‑time market trend insights, industry developments, macroeconomic indicators, and external risk sources to detect early credit‑risk signals and support proactive decision‑making.
To perform in depth analysis on legal entity level in order to assess the potential risk customers and provide reporting and action plan towards collections, sales, CFO and OTC community at country, regional and possibly global level.
To ensure adequate follow up and escalations upon identified risks and gaps
Perform SAP AR master data maintenance tasks to maintain accurate and up‑to‑date customer information (Credit limit, Accounting clerk code, customer sensitive information, etc.) with four eye principal.
To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risk

Stakeholder - Business Roles External & Internal

To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams
To advice and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains

Process

Monitor Dunning execution and Dunning block
Credit Hold / Credit stop tool
Credit checks
Credit risk monitoring
Credit risk mitigation
AR Master Data Set Up & Maintenance

Skills & Qualifications

Good telephone conversation/handling skills
Effective communication and conversational skills
High customer focus and service orientation
Advanced MS office knowledge
Intermediate Presentation skills
Analysis of financial statements
3 years and more previous Credit Risk Management experience is preferred
Sensitive to cultural specifics
Local language(s) / Multi lingual (in Shared Service environment)
Bachelor degree in related field
Intermediate level of English knowledge (DPDHL Business Language) preferred
Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation

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