Sr. Manager Services Sales

Summary Role

JOB DESCRIPTION

Vertiv is looking for an experienced Service Sales Manager to lead and drive the growth of our service business in Malaysia. This role will be responsible for developing and executing strategic sales and marketing plans, driving new service contract opportunities, and achieving sustainable revenue growth and profitability across AC/DC power systems, precision environmental control (PECU), industrial power and other service offerings.

The successful candidate will lead and develop the service sales team, strengthen long-term customer relationships, and position Vertiv as a preferred service partner. The role will also work closely with engineering and support teams to enhance service capabilities, expand market coverage through authorised service partners, and ensure excellent customer service and operational performance.

STRATEGIC ROLE

• To plan, organise, direct and drive the growth of service contract sales for both AC and DC power, Precision Environmental Control Unit (PECU), industrial power and other contract sales to achieve sustainable and profitable growth in sales turnover year-on-year.
• To lead and guide the sales team towards a culture of long term customer relationship, be analytical and professional in their approach and where possible strive for a win-win solution.
  
  

Accountabilities

• Responsible for the service sales and marketing related activities & development in Malaysia. Make Vertiv as customers preferred choice and trusted services business partner by delivering quality & on-time services.
• Lead & guide the service sales team towards a culture of long term customer relationship, be analytical & professional in their approach and strive for win-win solution.
• Support the continuous growth of service business growth year over year.
  
  

Responsibilities And Duties

• Plan, organise and implement service contract marketing plan and strategy as well as soliciting new service contract sales in order to achieve sales within planned expense limit.
• Responsible for leading and guiding the sales team through the complete sales cycle from getting the purchase order to receiving payment from customer.
• Participate and contribute to the development of marketing plans and targets by closely monitoring the analysis of orders, sales results and market intelligence.
• Initiate and participate in short, medium and long term sales and marketing planning of the company in order to ensure sustainable profit growth of the sales year-on-year.
• Participate and contribute to the development of engineering capabilities by close monitoring and analysis of performance of the Application and Support team.
• Develop the authorized service partners to expand the service business opportunities & cover larger market segments.
  
  

Qualifications & Experience

• University or College Degree in Marketing / Engineering or equivalent.
• Minimum 7 years experience in sales and marketing.
• Computer literacy – Microsoft Office.
  
  

Required Competencies

• HUMAN COMPETENCIES
• Excellent inter-personal skills both towards customers and internally.
• Creative, innovative, analytical and possessing a strong commitment to excellence.
• Good communication and writing skills in English and Bahasa Malaysia.
• BUSINESS COMPETENCIES
• Understand Vertiv’s objectives, customer requirements, products, services, operations and processes.
• Excellent knowledge of the service industry.
• Excellent verbal and written skills in English and Bahasa Malaysia.
• PROFESSIONAL / TECHNICAL COMPETENCIES
• Proficient in strategic marketing, research and sales skills.
• Excellent skills in market analysis.
• Knowledge in Hazard identification and Risk Assessment
  
  

OCCUPATIONAL HEALTH AND SAFETY (OH&S)

• Ensure OH&S risk assessment are conducted in your respective responsible areas.
• OH&S related doc shall be documented, updated as and when necessary.
• Ensure the implementation of the OHS Management Programme to ensure OHS objectives are achieved;
• Ensure all OHS related procedures and work instructions are observed and followed.
• Ensure proper maintenance of PPE(s) that assigned to you.
• To cooperate and support to SHC committee during workplace inspections, OHSMS internal & external audit.
  
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
  
  

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers