Sr. Quality Evaluator

Concentrix


Date: 8 hours ago
City: Kuala Lumpur
Contract type: Full time
  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
  • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Pekerja Am 杂工

Ip auto, Kuala Lumpur
MYR 1,700 per month
6 days ago
Job Description Jawatan kosong ‍ (used car) Lokasi di SRI DAMANSARA tepi jalan kip Untuk ((pekerja am)) CUCI dan KEMAS kereta ️ Isnin-sabtu 9:30am-7:00pm cuti ahad~ Boleh termasuk jurul jual+commision Berminat hello Show contact number Terus datang jumpa di kedai Job Details Job Info & Requirement Contract Type Full-time Job Type Executive Experience Level < 1 year, 1-3 years, 3-5...

Consultant

Tata Consultancy Services, Kuala Lumpur
1 week ago
Manage Oracle Database with expertise in performance tuning, upgrade, migrate, critical issue resolution , RAC, DataGuard etc. (Knowledge of MSSQL , Mysql & Mongo is additional preference but no mandatory) Location Kuala Lumpur Job Function TECHNOLOGY Role Developer Job Id 418540 Desired Skills Oracle Database Administrator | Performance Tuning | MongoDB | MySql Desired Candidate Profile Qualifications : BACHELOR OF...

Manager - FEED - (Sarawak) Malaysia

RINA, Kuala Lumpur
1 week ago
Posting Date: 26 Jun 2026 City: Kuala Lumpur Location: Kuala Lumpur, Malaysia Contract Type: Freelance Division: Level of experience: We are currently expanding our talent pool and are looking to connect with experienced professionals Position: Manager FEED Kuching, Sarawak, Malaysia Contract Duration: Short Term Key Responsibilities Provide technical leadership across all disciplines during FEED execution Lead and manage Front-End Engineering...