Student Enquiry Officer (3-month contract)

Role: Student Enquiry Officer (3-month contract)

Location: Kuala Lumpur, Malaysia

Job type: Contractual (Hybrid)

Note- This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

The role:

To convert motivated student demand into confirmed university enrolments by delivering fast, accurate and personalised advice throughout the application and decision-making process, while providing an excellent student experience and representing partner universities professionally

Key Responsibilities

As a Student Enquiry Officer, your key responsibilities will include:

• Engage proactively with prospective students through phone, messaging platforms and email to support progression towards enrolment decisions
• Provide accurate guidance on application processes, admission requirements, timelines and next steps to support student conversion
• Manage and maintain student records and engagement activity accurately within CRM systems including HubSpot
• Support conversion performance by maintaining consistent follow-up activity and meeting defined productivity and quality expectations
• Represent partner universities professionally and communicate key value propositions in alignment with institutional guidelines and service standards
Participate in onboarding, training and quality calibration activities to maintain service consistency and conversion effectiveness

Skills & Experience

Essential

• Professional working English (fluent written & spoken)
• Strong communication and persuasion skills
• Comfort working towards targets in a structured environment
• High level of organisation, follow-up discipline and accountability
Passion for helping students

Desirable (Not Required)

• Background in education, sales, customer service or student advising
• Exposure to international study pathways or overseas education
Experience engaging with international students and parents

Personal Attributes

• Motivated by results and clear outcomes
• Empathetic yet persuasive communicator
• Resilient and comfortable handling objections
• Curious, coachable and eager to learn
Professional, reliable and culturally aware

What We Offer

• Entry-level access to a global, mission-driven organisation
• Structured onboarding and professional sales-to-advisory training
• Clear performance metrics and progression pathways
Exposure to top universities worldwide

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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