Team Lead

Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Summary

Name of the role: Distributor Engineer Assistant
Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical
readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner
experience.
Designation: Distributor Engineer Assistant
Work Location: Malaysia
Work model: Remote

Key Responsibilities

Scope of Work:

• Support equipment order submission and coordination

o Assist in Bill of Materials creation for order fulfillment
o Guide distributors on software and hardware product catalog

• Track distributor certification progress to ensure compliance

o Ensure distributor understands certification roadmap and timeline
o Provide structured weekly status reporting to stakeholders

• Provide remote support for demo environment setup and readiness

o Perform remote diagnostics and basic network troubleshooting leveraging
standardized technical documentation
o Coordinate timely escalation and resolution across teams

• Explain or refresh any knowledge gap using existing training materials

o Coordinate with Distributor technical counterparts to ensure alignment
o Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

• Strong networking fundamentals (routing & switching, IP addressing, subnetting, device

configuration, static/dynamic routing)

• High attention to detail ensuring accuracy and quality of deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional/global environments
• Technical academic background

Skill Requirements

Good to have:

• Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA

Network+, CCNA)

• Foundational understanding of network security (TLS, certificates, encryption)
• Familiarity with Juniper and HPE networking platforms and solutions

Behavioral competencies:

• Ownership mindset (takes accountability for tracking and follow-ups)
• Proactive problem identification and escalation
• Ability to operate in fast-paced environments
• Strong collaboration across geographies and cultures

Expected results:

• Drive 100% completion of technical certification plans for assigned distributors within 3

months

• Ensure successful demo environment setup for 100% of assigned distributors within 6

months
What This Role Is NOT

• Own account relationship
• Not development of automation solutions

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