Team Leader, Telesale

Concentrix


Date: 2 weeks ago
City: Kuala Lumpur
Contract type: Full time
  • Responsible in achieving sales target through telesales team performance management and proper lead distribution
  • Manage a team of telesales through coaching, lead distribution, performance management and strong leadership.
  • Supports the management team in collecting data managing leads and providing insight
  • Data Analysis in order to review and optimize telesales conversion rate and sales
  • Achieve sales targets through strong leadership and maximizing team output
  • Conducts interviews, manages agent probation, performance and continuously improves conversion rates.
  • Prepares daily, weekly and monthly performance reports and presents to relevant stakeholders.
  • Familiar with CRM system (Salesforce, Midas & Tableau)

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