Team Member, Affluent

RHB Banking Group


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Primary Objective

  • To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.

Key Responsibilities

  • Develop a strong understanding of the Bank’s products and services.
  • Provide accurate information and updates on new products and services to customers.
  • Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
  • Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
  • Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.

Requirements

  • Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
  • Preferably with experience in customer service, telemarketing, call centers, or other customer-facing roles.
  • Willing to work on rotational shifts.
  • Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
  • Pleasant personality with excellent verbal and written communication skills.
  • Strong telephone etiquette and customer-handling skills.
  • Able to work independently with minimal supervision.
  • Strong problem-solving and oral communication abilities.
  • High level of customer service orientation.
  • Computer literate and able to navigate multiple systems as required.
  • Ability to manage stress effectively in a fast-paced environment.
  • A strong team player with good interpersonal skills.

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