Technical Customer Service Coordinator
Sysmex Asia Pacific
Date: 2 hours ago
City: Shah Alam
Contract type: Full time
Work Location:
Sysmex Malaysia Office at Glenmarie, Shah Alam
We are looking for a Technical Customer Service Coordinator to support the end-to-end coordination of customer orders, technical spare parts, quotations, billing, inventory, and delivery activities.
Key Responsibilities
“Together For A Better Healthcare Journey”.
Sysmex Malaysia Office at Glenmarie, Shah Alam
We are looking for a Technical Customer Service Coordinator to support the end-to-end coordination of customer orders, technical spare parts, quotations, billing, inventory, and delivery activities.
Key Responsibilities
- Manage end-to-end spare parts order processing, from receipt of customer orders and purchase orders (POs) through order fulfilment and final delivery.
- Prepare service quotations and commercial documents accurately and within the required timeline, including quotations, invoices, delivery orders, and shipping documentation.
- Coordinate spare parts fulfilment and delivery with regional offices, internal teams, transporters, and courier companies to ensure timely delivery to customers.
- Monitor and follow up on orders, shipments, and outstanding Purchase Orders, ensuring accurate order status and timely fulfilment in accordance with agreed schedules.
- Handle customer and internal queries relating to order status, delivery issues, customer accounts, billing, and other order-related matters, providing prompt and effective solutions.
- Manage technical spare parts inventory, including stock monitoring, quarterly trunk stock checks with service engineers, annual stock takes, and reconciliation of inventory variances.
- Maintain accurate CRM and system records for spare parts and equipment master data, order status, customer information, and related service activities, including timely submission of required reports.
- Coordinate and follow up on customer complaints and CAPA, ensuring issues are effectively resolved and closed within the required timelines, including providing prompt support during urgent or emergency situations.
- Ensure all activities comply with company policies and applicable quality procedures, including ISO 9001 and GDPMD requirements.
- Maintain proper documentation and records for orders, quotations, invoices, delivery and shipping documents, inventory transactions, and other relevant activities to support audit requirements and operational efficiency.
- Diploma or Degree in any discipline, preferably in Business Administration, Supply Chain, Logistics, Customer Service, or a related field.
- Minimum 3 years of relevant working experience in order processing, customer service, supply chain, logistics, spare parts coordination, or a similar role in the medical device, IVD, healthcare, or other regulated industries will be an added advantage.
- Good communication and customer service skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
- Good in planning, organizational, coordination, and problem-solving skills, with gattention to detail and the ability to manage multiple priorities independently.
- Proficient in Microsoft Office applications. Experience using SAP and Microsoft Dynamic 365 systems is preferred.
- Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
- Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
- Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
- Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
- Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.
“Together For A Better Healthcare Journey”.
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