Technical Support Engineer APAC

Kuala Lumpur, Maleisië 38 - 38 uur

Wat ga je doen?

As a Technical Support Engineer, you combine your passion for technology with a strong drive to help people succeed. You support our international business partners in the APAC region in solving technical challenges and getting the most out of our access control solutions.

Your role is diverse and hands-on. You provide technical support, deliver training sessions, and continuously develop your expertise as a product specialist. By testing new functionalities and contributing to documentation, you help improve our solutions. You also work closely with our sales team, using your technical knowledge to support major projects and strengthen our position in the market. In this role, you collaborate with partners all over the world.

Start je sollicitatie

Verantwoordelijkheden

Technical support

support business partners in diagnosing and resolving technical issues

Training provide

technical training to increase partner knowledge and independence

Product expertise

continuously build and maintain in-depth knowledge of our solutions

Testing & documentation

test new functionalities and contribute to clear documentation

Pre-sales support

collaborate with sales teams to support and win complex projects

Global collaboration

work closely with partners and colleagues across different regions

Global coverage

You contribute to a global coverage model, ensuring as a team that our customers can rely on continuous availability and support. Standby duties, including occasional weekend shifts, are distributed in consultation across regions

Jouw team

You will be part of the Technical Support Centre within Nedap in Security. This international team operates from our headquarters in the Netherlands, as well as from various locations across Europe, the UAE, and Saudi Arabia, working together to support partners worldwide.

Within the team, collaboration and communication are key. We value colleagues who are open-minded, proactive, and contribute to strong coordination across teams. As a flat organization, Nedap offers a high level of autonomy, giving you the freedom to organize your work while taking ownership of your results.

Ons aanbod

Wat krijg je er voor terug?

At Nedap, you get the space to make an impact — both professionally and personally. You will work in an energetic environment where you can develop yourself and where collaboration and innovation go hand in hand.

We are a globally operating, financially strong Digital Twin Tech company with a clear purpose: Technology for Life. Our culture is built on trust, transparency, and ownership. This means you have the freedom to take initiative, while contributing to meaningful solutions that make a difference.

Benodigde vaardigheden

We are looking for someone with strong technical expertise and a genuine passion for helping others. You enjoy solving complex problems and working closely with colleagues and customers.

• At least 5 years of experience in a technical role, preferably in technical support within the security industry.
• Strong knowledge of networks, TCP/IP, DNS, firewalls, routers, ports, IT infrastructures, databases, integrations, software and hardware.
• Knowledge of RFID is a plus.
• Experience in delivering high-quality customer support.
• Fluent in English, both spoken and written.
• Customer-oriented mindset with strong communication and listening skills.
• Independent, proactive, and self-starting.
• Structured and organized way of working with a hands-on mentality.
• Able to work under pressure and outside office hours when needed.
• Willingness to travel internationally.
• Relevant technical university degree.
• You are currently based in Malaysia, preferably in Kuala Lumpur.

Neem contact op!

Interested in the vacancy Technical Support Engineer APAC-region or curious about what it’s like to work at Nedap? Feel free to contact Paulette Kamperman via [email protected].

We’re happy to help!

Over Nedap

Nedap is een wereldleider in Digital Twin Technology en verbindt de fysieke en digitale wereld in Retail, Healthcare, Livestock en Security. Gedreven door onze filosofie Technology for Life ontwikkelen we slimme en duurzame oplossingen die mensen en organisaties helpen te floreren in een snel veranderende wereld. Met meer dan 1.000 collega’s geven we samen vorm aan de toekomst met betekenisvolle innovaties.

Sollicitatie-proces

Ons sollicitatieproces is helder en persoonlijk. We nemen de tijd om je te leren kennen en samen te ontdekken of er van beide kanten een goede match is.

1. Jouw sollicitatie

Fijn dat je solliciteert! We beoordelen je sollicitatie zorgvuldig en laten binnen 10 werkdagen iets van ons horen. We respecteren je privacy, daarom accepteren we alleen sollicitaties via onze website.

2. Het eerste gesprek

In dit gesprek leren we elkaar kennen. We bespreken je ervaring, je ambities en de rol. Je krijgt alle ruimte om je vragen te stellen.

3. Het vervolggesprek

In dit gesprek ontvangen we je graag op onze Nedap Campus. Je ontmoet toekomstige collega’s en we gaan dieper in op de rol en onze manier van samenwerken. Een technische test of assessment kan onderdeel zijn van deze stap; dit communiceren we altijd vooraf.

4. Ons aanbod

Is er een match? Dan doen we je graag een voorstel. Let op: we sturen pas een aanbieding nadat we persoonlijk contact met je hebben gehad. Zodra je ons aanbod voor deze functie accepteert, vragen wij je ook een Verklaring Omtrent het Gedrag (VOG) aan te leveren.

5. Welkom!

Welkom bij Nedap. Fijn dat je bij ons komt werken en we kijken uit naar je eerste werkdag.

Aanvullende informatie

Bij Nedap vertrouwen we op de diversiteit van mensen en organisaties. Een van de dingen die ons uniek maakt is onze diverse mix van mensen en culturen. Wij geloven in de kracht van ideeën en de energie van individueel initiatief. Dit is het fundament waarop onze hele organisatie is gebouwd. Persoonsgegevens behandelen wij zorgvuldig en verantwoordelijk, met respect voor ieders privacy.