Workshop Executive - Mercedes Benz

JOB RESPONSIBILITIES:

• To monitor workshop revenue on daily and monthly basis and to take the necessary actions to ensure targets are met.
• To conduct daily morning briefing for all workshop staff.
• To monitor the technician productivity and efficiency on daily and monthly basis, and to take the necessary actions to ensure targets are met.
• To recruit, when required, and ensure technicians comply to the training schedule as laid out by MBM and management, to achieve the necessary skill level as required.
• To manage the discipline of all workshop staff with regards to compliance to company policies e.g late comings and staff performance e.g. poor productivity/efficiency, disciplinary issues.
• To monitor all WIPs and liaise with relevant departments to expedite repair works, especially difficult repair and customer complaint cases.
• To ensure all repairs are performed according to DAG work procedures and standards, final control check conducted for all vehicles and issues rectified prior to delivery to customer.
• To proactively seek ways to improve the business.
• Keeps abreast of available equipment and new tools and recommends purchases.
• To ensure all vehicle are clean, interior and exterior, prior to delivery.
• To ensure all workshop tools and equipment are always calibrated and in good working condition.
• To ensure workshop is in compliance of all governmental and environment regulations.
• To ensure all warranty documentation and processes are adhered to prevent any warranty rejection.
• To prepare and submit all necessary reports (including adhoc reports) as required by management.
• To perform any other adhoc duties, as and when required by the management.

JOB REQUIREMENTS:

• Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent.
• At least 8-10 years’ related experience.
• Strong after sales operations.
• Able to read and write English and Bahasa Malaysia.
• Able to converse in English.
• Reliable and have strong integrity.