A400M Field Service Representative

Job Description

Scope of Position:

Field Service Representatives (FSRs) represent Airbus Military on-site at the Customers’ facilities in the scope of supporting and advising the Customer in any requested technical issues.

Key Responsibilities

Technical issues resolution

1- Provide Assessment on technical issues.

• Technical documentation
• AM Technical Assistance Center support
  
  

2 - Support modifications (SSBB, retrofits, etc).

• Support the Customer in getting all relevant information/documentation needed to perform the modification
• Support the Customer when performing modifications (Service Bulletins, Modifications, etc)
• If required, contact AM technical Assistance center or the specific AM department to clarify issues regarding modifications or to receive instructions to perform the modification
  
  

3 - Provide Assessment on damage assessment.

• Obtain all necessary documentation and information from AM in order to perform de assessment
• Evaluate damages suffered by the A/C if required by the Customer. Any damage assessment should be communicated to the AM FSR responsible.
• If needed the FSR can request AM support in order to perform the damage assessment
  
  

4 - Support to AIM FSRs in A/C inspections and evaluations

• Collaborate and coordinate A/C recoveries and returns to service
• If AM support is needed contact the relevant department in order to get the support
  
  

Troubleshooting guidance

Provide support to troubleshooting

• Provide support to troubleshooting, following AM manuals, and communicate the problem to AM technical Assistance Center if the problem persists
• Support AM Organizations acting as interface in case of troubleshooting provided by AM organizations
• Communicate AM any defect detected on the Aircraft
  
  

Support on technical documentation

Technical documentation interpretation and support issues

• Support the Customer with the usage of the technical documentation
• Communicate to Airbus Military any possible error or issue of the documentation, and any statement that can lead to misunderstandings
  
  

Operational activities

1 - Advise on maintenance programs

• The FSR should advise the Customer on the maintenance programs application, according to the AMM
  
  

2 - Interface between Airbus Military and AM Customer

• Provide information
• Of Airbus Military to the Customer
• Of the Customer to Airbus Military, when required by AM personnel
  
  

4 - Collaboration with AM

• Provide support to Airbus Military when required in different tasks such as commercial assessment or technical support
  
  

5 - Support Warranty claims

• Support the Customer with the warranty claims process management
  
  

Reliability data collection

Reliability data collection

• Collect all relevant data needed for performing data reliability reports and send it to AM
• Teach the Customer how to get the data and get the Customer used to provide the data to AM
  
  

Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.

Carry out any other task as directed by the superior.

Background And Skills Required

• Minimum Education: Diploma in any relevant field
• Minimum experience: 4 years in Purchasing experience in an approved maintenance organisation
• Good working knowledge on process and procedures.
• Experience in purchasing in aviation industry
• Experience in support of operation
• Problem Solving
• Customer Experiences
• Negotiation Skills
• Fluent in English
• Good communication skills
• Comfortable with Microsoft pack office
• SAP system basic knowledge
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters Malaysia SDN. BHD.

Employment Type

Permanent

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

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