Ads Quality Evaluator – Mandarin

Cognizant


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Title: Process Executive – Korean Speaker

Location: Kuala Lumpur, Malaysia (Work from Home)

Experience: 0-2 Years

Job Description

Graduate or Diploma

Soft Skills

  • Ability to work independently (Work from home)
  • Experience with social networking (or similar programs) Internet Savvy
  • Interested in social media and current events (trending topics, viral news etc.)
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Have a neutral mindset towards different content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in a fast-paced and team-oriented environment
  • Excellent analytical and research skills

Technical Skills

  • Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
  • Good communications skills (English)
  • Online community experience and exposure
  • Experience with confidential information collection and management (preferable)

Other Requirements

  • Should be comfortable working with explicit & sensitive content
  • Ability to manage critical situations with minimum supervision
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations

Detailed Role & Responsibilities

  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
  • Gaining full understanding and in-depth knowledge of client policies and guidelines
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Identifying improvement opportunities and solutions to problems
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Ensure on meeting daily KPIs
  • Ensures that the process is followed correctly in Service Operations
  • Ability to learn to work with customer internal tools
  • Maintain a high degree of confidentiality while meeting strict deadlines.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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