ADSEO Eco Quality Assurance, Trust and Safety, Malaysia

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the Team
Eco-Operations, one of the essential pillars of ADSEO, plays a significant role in TikTok's content understanding system by focusing on content categorization across both video and account dimensions. This work supports intelligent recommendation algorithms aimed at enhancing content ecosystem diversification across various ByteDance products. The team is vital in conducting audits, identifying errors, and swiftly addressing them to BPO sites, ensuring the maintenance of high-quality content within the ecosystem.

Content that Eco Quality Assurance includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities
- Monitor project operations through data analysis and generate reports for global alignment. Key tasks include QA, coaching, training, and calibrating BPO labelers, as well as handling ad-hoc tasks from the project POC. All labelers are BPO-sourced.
- Assist the team leader in overseeing the content ecosystem, collaborating with Product Owners to implement projects and manage training to achieve goals.
- Proactively collaborate with cross-functional departments for project evaluation, resources coordination and subsequent work.
- Regularly track and review project's progress and performance to continuously improve its workflow and stability.

Daily Routine Tasks :
- Conduct daily sampling tasks for audit purposes, focusing on content that has been labeled by the BPO team
- Communicate with stakeholders, including demand sides (RD/PM/OP), GPM, and BPO vendors
- Design/help to design a training plan and implement it according to the timeline
- Monitor the daily data including productivity and quality
- Help to address the platform issues
- Optimize labeling guidelines with detailed examples to help labelers better understand ambiguous content, leading to improved quality
- Prepare weekly reports and meetings. Identify abnormal data, gather RCA, and develop action plans

Qualifications
Minimum Qualifications
- Diploma degree or above, short video product user.
- Excellent English proficiency, overseas working/ training is a plus.
- Content moderation experience required, at least 1 to 2 years experience
- Previous QA experience is an advantage

Preferred Qualifications
- Possess strong learning ability, team management skills and cross-department communication.
- Able to work under minimal supervision and have strong logic/ common sense related to job nature.
- Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are preferred.
- Comfortable with and understanding that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.