Advanced Optimization Support (Team Lead)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Visit us at www.accenture.com.

Responsibilities:

• Manage the Advanced Optimization Support (AOS) team & Tag Support team
• Collaborate with the Account Manager Sales Lead to identify areas of opportunity on the sales team where new rules can help drive action
• Brainstorm ideas for new rules to test
• Short term: Get sign off on rules from Account Manager Sales Lead and Global Program Manager and create rules in Optimization Workbench
• Long term: Surface rule ideas to Global Program Manager to prioritize and create
• Track and analyze opportunity / SLI metrics (ops/SLIs created, pitch rate, rejection reasons, implementation rate, close won/lost rate)
• Gather anecdotal and data-driven feedback from sales reps to surface recommendations / enhancement requests to AOS Program Manager
• Train AOS members
• Train sales team on new rules / recommendations (i.e., why they are getting these recommendations, how they should talk to their advertisers about them) and provide communication templates

Qualifications and Experience:

• 2 or more years of experience in Advertising Technology campaign management in any online ad platform and 2 years of experience in a sales or account management role
• A people developer with ability to build and maintain high performing teams
• Wants to manage delivery outcomes at same time as providing strategic/tactical input as outlined above
• Knowledge of the latest trends associated with online marketing
• Experience interfacing with clients and ability to represent AOS function to senior leadership
• Exceptional written and verbal communication skills
• Native level language fluency in the market to which assigned
• Experience interfacing with clients
• Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools
• Strong analytical and reporting skills; Experience using data driven solutioning to drive positive business outcomes
• Team player / collaborative operating style with the desire and ability to learn on the fly and do what needs to be done
• An innovative mind always willing and able to contribute quickly, positive creative solutions to problems as they arise
• Tech-savvy with an affinity for innovative and emerging technology, particularly online technology
• Deadline and detail oriented